Shell Looking for IT Operations Engineer – MacBook at Bengaluru, Karnataka, India Full Time

Attention all Macophiles, this one is for you! Are you a WWDC-watching, Tim Cook-following, Apple Silicon-praising, beta-testing, or MacBook devotee? If so, there may be a role for you at Shell, supporting our growing estate of likeminded, MacBook enthusiasts.

Where you fit in:

The End User Computing team is a part of the End User Productivity, Service and Operations Management team (SOM). We are operationally accountable for all client platforms, including laptops, desktops, mobile devices, and virtual desktops. This includes the maintenance and deployment of enterprise software, publishing of mobile applications and the hosting of virtual applications. Over 100K people across Shell daily rely on our services to enable their work. In this role, you will manage the operation of the MacBook environment across Shell (currently ~2000 assets deployed, expected to double in the next year)

What’s the role?

• Responsible for the stability and security of the corporate MacBook environment.
• Drive collaboration within the natural team: operations, portfolio, project delivery, architects, and suppliers.
• Oversee delivery of supplier-provided managed services, drive performance and achievement of value.
• Assist in establishing a more robust enterprise capability and knowledge base for MacBook support and administration.
• Cross-train and provide support to other services within the larger End User Computing team. (e.g., Windows, iOS, Android, Citrix)

What We Need From You

• Strong Expertise with MacOS in a corporate environment (iOS, iPadOS Desired) and understanding of network, system, and application security
• Knowledge of using Workspace One UEM or JAMF, and have completed multiple, moderately complex technical tasks.
• Experience with automated software deployment to user workstations via MDM solution.
• Troubleshooting capabilities commensurate with 2 and tier 3 support for all related technical questions for the Mac OS platform
• Strong familiarity with ITIL Processes and escalation procedures and inherently curious with strong problem-solving capabilities
• Ability to operate in a global, virtual cross-cultural organization, working across different time zones and building Strong relationship & stakeholder management skills
• Strong interpersonal and communication skills; ability to drive collaborative efforts, influence others, and work through others to deliver the desired results with Confidence and ability to work effectively in periods of high pressure

Good to have:

• Superior ability to collaborate across IT functions; resilient and comfortable managing challenges and resistance.
• Experience compliance and security audits and Awareness of security certificates and associated chain of trust
• Beneficial to have experience with IT project management, coordination, or participation.
• Knowledge of Office 365 and Edge Browser
• Strong data analytics capabilities and related tools: Excel, Pivot Tables, PowerBI, Tableau
• Experiencing using Aternity and/or other such monitoring tools, and ServiceNow
• Awareness of Integration Solutions, and On-premise & Cloud Hosting and Business Analysis methods
• Awareness of Business Analysis methods

Company Description

Shell is a global energy company where we work towards powering progress through more and cleaner energy solutions. We use advanced technologies and take an innovative approach to help build a sustainable energy future. In India Shell has its business footprint in Information Technology, Projects & Technology, Finance Operations, Integrated Gas, and Downstream & Upstream spread across more than 7 main locations.

An innovative place to work

There’s never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change.

Join us and you’ll add your talent and imagination to a business with the power to shape the future – whether by investing in renewables, exploring new ways to store energy or developing technology that helps the world to use energy more efficiently.

An inclusive place to work

To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we’re nurturing an inclusive environment – one where you can express your ideas, extend your skills and reach your potential.

We’re creating a space, where people with disabilities can excel through a transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply, and we’ll take it from there.

We’re closing the gender gap – whether that’s through action on equal pay or by enabling more women to reach senior roles in engineering and technology.

We’re striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.

We consider ourselves a flexible employer and want to support you in finding the right balance. We encourage you to discuss this with us in your application.

A rewarding place to work

Combining our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.

We’re huge advocates for career development. We’ll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.