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IT & Software
Salesforce Looking for Technical Support Engineer at Hyderabad, Telangana, India Full Time
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Customer Success
Job Details
Job Details
We’re Salesforce, the Customer Company. If you believe in bringing companies and customers together, in business as the greatest platform for change, in creating a more equitable and sustainable future for all – well, you’re in the right place. Through our #1 CRM, Customer 360, we help companies blaze new trails and connect with their customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and growth, charting new paths, and improving the state of the world.Role Scope: Support Engineer profile gives you opportunity to expand your expertise across the Salesforce Platform. Working with developers from other companies and helping them find solutions to their business cases will always keep you engaged and motivated at work. Learning opportunities are limitless. Support engineer profile is one of the best opportunities to master Salesforce Platform and achieve your career goals.Role & Responsibilities:
- Assist third-party developers to troubleshoot their integration with salesforce.com APIs, Apex and implementation of other salesforce.com developer products. This will involve debugging, troubleshooting, and taking responsibility to see that the issue is fully resolved.
- Write sample code, client libraries, and contribute to Open Source projects.
- Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the developer community
- Resolve customer service issues and skill-fully manage complex customer service problems.
- Manage customers’ expectations and experience in a way that results in high customer satisfaction.
- Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers.
- Assist with the design and delivery of product and other technical training.
- Review support cases for technical and troubleshooting accuracy.
- Define and describe technical best practices.
- Identify product and services up-sell opportunities and describe Salesforce solutions to customers in a way that is articulate, accurate, and persuasive.
- Complete assigned project responsibilities.
- Meet the monthly goals on KPIs such as CSAT, Productivity.
Experience/Skills Required
- BTech/BS degree in a technical field preferred with a strong academic record.
- 2 to 5 years of engineering/programming work experience.
- Excellent written and verbal communication skills
- Lightning Experience – Lighting Web Components & Aura
- Apex(Synchronous and Asynchronous)
- Integration – REST/SOAP/Bulk API
- Debugging/Troubleshooting Errors
- SOQL/SOSL
- Deployment- Metadata API/ANT Migration tool/CLI
- Flows, Approval processes
- Authentication, SSO/Auth Provider
- Event driven architecture – Platform Events, Streaming API, Change data capture
- Experience cloud
Skills/Certifications Desired:
- Previous experience with Salesforce.com CRM and its technologies.
- Salesforce.com Certified Administrator (ADM201 Certified)
- Salesforce.com Certified Advanced Administrator (ADM211 Certified)
- Salesforce.com Certified Developer (DEV401 Certified)
- Salesforce Certified Platform App Builder
- Salesforce Certified Experience Cloud Consultant
- Experience with Salesforce Commerce Cloud, previous experience with Salesforce Order Management, Salesforce B2B Commerce and its technologies is a plus.
Working Shifts: AMER hours (Pacific Standard Time – 9 PM/10 PM IST onwards depending on Day Light Savings Time). Candidate must be willing to work a weekend shift, from Thursday through Monday each week.
Work Hours Can Change Depending On Business Requirements
Accommodations
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Posting Statement
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.
Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.
Salesforce welcomes all.
More details about our company benefits can be found at the following link: https://www.getsalesforcebenefits.com/
