RR Donnelley Looking for Billing Support Specialist III at Remote Full Time

Job details

Job type full-time remote

Full job description

The primary role of the billing support specialist iii is to perform administrative tasks to facilitate daily invoicing in the foundation/wcss environmentThis role supports the workstream and its impact on the revenue cycle and kpi results.

The billing support specialist iii will be responsible for the collection, compilation and distribution of documents required to successfully complete the accurate and timely invoicing and payment of shipped orders for plants assignedWhile this is not a shared services position, the role provides a shared service to a group of assigned plants for the order-to-cash workstream

Sales order confirmation

At the time of production (location 13), the billing support specialist iii will create the soc in foundation and email to the appropriate sales rep (designate), the csr and cbg group mailbox to begin the invoicing cycle.

Foundation job review and support files

At the time of the first shipment, the billing support specialist iii will review the soc, foundation job review (fjr), and all related files for completeness and accuracy to determine readiness to bill and move the job accordingly into rtb (ready to bill) for the assigned biller.

The billing support specialist iii will contact the csr or sales team as needed to reconcile any missing or invalid data that delays accurate invoicingIncludes mdts files, tax exemption certificates, certifications, purchase orders, etc.

Billing job tracker maintenance

The billing support specialist iii will help to research and resolve the status of all unbilled shipments as outlined in the billing job tracker including the fulfillment line detail report, open orders requiring attention, snb summary, status 64 and on hold for issues to resolve through a system or resource contact for assigned plants.

Wcss/foundation support

The billing support specialist iii will provide guidance to the order creator or shipping departments as needed to perform any required updates, adjustments, and additions for the foundation interface the wcss order in the customer service module and/or the job setup in the wcss item module to provide an accurate invoice to the customer.

Expired inventory/pfs audit

The billing support specialist iii will review and reconcile the variances in the wcss pfs audit report as it relates to invoicing discrepancies (not inventory)Further, the billing support specialist iii will reconcile the expired inventory exceptions that failed in the auto-conversion to pfs due to holds and other missing criteria.

Cqt facilitation

The billing support specialist iii will use the standard instructions for cqt facilitation and complete for the plants assigned on a daily basisAny cqts requiring additional information will be logged on the escalation form after 2 business days for the regional billing supervisor.

Plant & sales team support

The billing support specialist iii will respond to the general inquiries from the plant, csr or sales team and provide solutions or guidance for invoicing related issuesOr provide direction to the appropriate source as needed when outside the scope of the invoicing workstreamCorrespondence is required to be sent and received using the cbg group mailbox only.

Cash application support

The billing support specialist iii will assist with cash application/collection efforts as needed to support the order-to-cash workflow for non-standard customers that do not provide traditional invoice details with their remittance detailIncluding streamline customers, cia (cash in advance) and others where the plant or corporate department requires assistance to post payments timely.

Postage facilitation

The billing support specialist iii will assist in the research for payment of the postage only invoices as needed and ensure the mc88/mc87 (postage billable/refund) is included on the fjr for the biller when required.

Miscellaneous support

The billing support specialist iii will assist with manual invoice requests, a/r cleanup, and other special projects as needed to support the order-to-cash workstreamEspecially during seasonal upticks related to healthcare, election, census, ballots, etcThis may be support in other plants where the seasonal surge in business is greater than that of the plants usually assigned to the billing support specialist iii.

Required skills
Required experience

Hs diploma or equivalent with 2 – 4 years of relevant administrative/operational support in manufacturing operations or office environment directly related to duties of the job.
Experience in the use of an invoicing system, preferably wcss
Use of multiple systems/applications at once
Experience in a paperless invoicing is preferred
Intermediate skill in microsoft excel
Strong attention to detail and problem-solving
Math skills including percentages, averages, and multiplication/division with a calculator

Preferred skills

G-suite for google sites, forms, sheets, calendar
Invoicing for a manufacturing facility
Strong verbal and written communication skills

Rrd is an eeo/aa including vets and disabled employer

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