Reltio Looking for Sr Customer Engineer/Technical support Engineer at   Bangalore Full Time

What You Bring to the Team:

· Senior Engineers are second line engineers working on all ticket types – tasks, questions, and problems

· Primarily aligned for concierge and premier success plan customers

· Individual ticket focus on escalated tickets and proactively managing account escalations.

· Training and ramping up Engineers to technical progression into future senior engineers.

· Provide top-quality customer engineering assistance that results in high customer satisfaction

· Resolve customer technical issues through diligent research, reproduction, and troubleshooting

· Mentor Entry level engineers to ramp up technically and align with Reltio’s customer- first culture

· Provide input on product and service-related enhancement requests back to Engineering, Product Management, Sales and Marketing teams. that will improve our customers’ successful use of our products and drive adoption

· Understand and keep up-to-date on the latest product functionality, its dependencies, the underlying architecture and their operational impact

· Supporting, enhancing and fixing solutions that support a rapidly-growing business at a massive scale

· Participate in a 24/7 on-call rotation, providing after hours support for critical issues submitted

· Share and develop best practices with team members to enhance the quality and efficiency of customer support and contribute to the knowledge base

· Author technical documents on common issues and solutions in order to build the knowledge base and participate in communities

· Weekend support on a rotational/ need basis

Skills You Must Have:

· 4+ years developing or testing on large-scale enterprise systems

· Previous experience as a business analyst, support engineer, solution engineer supporting Enterprise-focused applications, preferably with a focus on data management, master data management, analytics and big data platforms and technologies highly preferred

· Able to provide alternate solutions and to exercise independent judgment in developing methods, techniques and evaluation criteria that lead to prompt resolution of issues

· Outstanding troubleshooting and problem-solving abilities, along with an ability to collaborate cross-functionally

· Experience in object-oriented design, data structures, algorithm design, problem solving, and complexity analysis

· Experience with RESTful API development and debugging, Postman.

· Experience with web UI development with JavaScript frameworks

· Ability to collaborate cross-functionally, team player

· Working knowledge of scalable and distributed data systems using distributed file systems, Java and cloud technology

· Experience with big data technologies (ex. Python, Spark) is a plus

· Excellent communication, customer handling and escalations handling skills

Skills That Are Nice to Have:

· MS in computer science or equivalent experience preferred

· Experience with NoSQL databases (Cassandra, Elastic Search, DynamoDB preferred), distributed indexes is a plus

· Master Data Management hands-on implementation experience