Risk Strategies Company Looking for Claims Quality Audit Supervisor at Remote Full Time

Risk strategies is a top national specialty insurance brokerage and risk management firm assisting organizations and individuals to simplify the process of protecting assets, offering benefits and minimizing liabilityWith over 97 offices and 2,500 employees across the us & canada, we thrive on our passion to be ranked a best places to work since 2018 by our most important asset, our employeesFor 2020, risk strategies was named 6th fastest growing firm, 12th largest personal lines broker, 11th largest privately-held p&c broker and the 16th largest us broker by insurance journal.

One80 intermediaries is a privately held insurance wholesale broker and program manager with offices in both the us and canadaWe offer market leading wholesale access to all major insurance markets in the us, uk, and canada, as well as in-house binding authority for property & casualty, financial lines, personal lines, life insurance, medical stop loss risks, travel/accident and health, and warranty coverage.

As a subsidiary of risk strategies company, one80 intermediaries offers a fast-paced and growth-oriented environment for entrepreneurial individuals looking to operate on the cutting-edge of the e&s marketplace.

The claims quality audit supervisor is the person responsible for the oversight of internal and external team claim quality control and auditing oversight.

Primary responsibilities and duties:

Performance of quality audits of both internal and external claim and customer service teams in compliance with all internal and carrier guidelines specifically with regard to high dollar reviewsCompletion and reporting of quality audit results to teams and management monthly.
Establish quantitative and qualitative metrics, guidelines, and standards by which the team’s efficiency and effectiveness can be evaluated; identify opportunities for improvementReview, analyze and evaluate complaints, ensure correctness, review correspondence being sent to the carrier partnersSolve day to day problems and monitor the results of team activities, report critical issues and problems to the management.
Through the quality audit process, identify problem areasDetermine patterns or areas for improvement and provide continued education to team leads for passing down to their respective teams during trainingsCreate and disseminate training materials.

Requirements

High school diploma or ged and a minimum of 4 years of experience in an insurance claim environment.

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Job activity

Posted 30+ days ago