We are looking for an outgoing customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. The customer service associate will be instrumental in customer retention by addressing concerns and product issues, and by communicating in a professional, positive manner. You will apply your multitasking skills by listening and speaking to customers, navigating computers, and typing call documentation simultaneously. You will have the ability to swiftly gain customer confidence and trust.
Customer Service Associate Responsibilities
Attending training sessions to grow knowledge of products and to develop customer service skills.
Resolving phone, walk-in, mail, fax,
and email customer inquiries.
Processing and logging incoming calls into the CRM system.
Identifying customer needs.
Forwarding and escalating inquiries to relevant individuals and departments.
Contacting customers to give them accurate feedback on the progress of their inquiries.
Providing outstanding customer service.
Updating customer information as required.
Maintaining confidentiality of information.
Performing other duties as the need arises.
Other Details
Salary-31,000/- to 45,000/-
Required Experience-0 To 10
Minimum Age-18
Customer Service Associate Requirements
Qualification Required-Diploma,Btech,M.tech,ITI,12th,All Graduate,HSC
0 To 10 years of industry experience also can apply
Work Department-Customer Service
Work Industry-IT,Banking,Finance,Education,E-Commerce,Telecom
Skills-Outstanding communication skills, both verbal and written.
Knowledge of programming language and technical terminology.
for more clarification contact to this number-8447504619
Also Can work from Home
Regards
HR Placement Team
This job is provided by Shine.com
Show more Show less
▶️ Customer Service Associate Recruitment
🖊️ Radhika Enterprises
📍 Dehradun
Job details Salary ₹18,000 – ₹20,000 a month Benefits & Perks Provident Fund, Health insurance Job Type Full-time Regular /...
Apply For This JobCompany Description Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by...
Apply For This JobAbout The Role: Coordinating the sales team by managing schedules, filing, and important documents and communicating relevant information. Ensuring the...
Apply For This JobJob description – Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution....
Apply For This Job*DIGITAL FRENCHISE SET-UP* Looking for serious people only The person will be responsible for demand generation, traffic users, and lead...
Apply For This Job✓ Passionate towards achieving targets given ✓ Ability to work as a Team & Long Term Sales Development vision needed...
Apply For This Job