RAD Looking for Junior Technical Support Engineer at Mumbai, Maharashtra, India Full Time

RAD is a global leader for telecom access solutions. As an industry pioneer for over 40 years, RAD reliably supplies communications service providers and critical infrastructure operators in over 150 countries with best-of-breed EADs/NIDs, industrial IoT, 5G xHaul, and Operational WAN solutions. RAD co-innovates networking solutions with customers, offering always-on connectivity from anywhere, along with data-driven, AI-powered actionable insights at a glance.

Why choose RAD?

We offers flexibility and work-life balance, while still maintaining a stable and growing company culture. At RAD, we value togetherness and prioritize building a strong team, which fosters a collaborative and supportive work environment.

Our commitment to professional development means we are focused on helping our team members continuously learning and growing in their careers. In addition, our impact-driven approach ensures that our employees are making a difference.

We are Hiring a Professional Global Services Engineer to join RAD’s technical support team in India.

Responsibilities

• Be actively involved in post-sales and pre-sales solution support activities
• Perform demonstration of proof of concepts (PoC), installation, homologation testing, commissioning, troubleshooting, and training for customers abroad or remotely
• Perform testing and troubleshooting techniques to identify and resolve technical issues
• Perform root cause analysis of issues
• Prepare technical documentation for customers
• Provide status and resolution communication to internal and external stakeholders
• Contribute to the knowledge base of the team

Qualifications

• 2-3 years of relevant work experience.
• Engineering degree (BE/BTech) – a must.
• Experience in a technical support role with an equipment manufacturer or systems integrator for multi-vendor solution – advantage.
• Knowledge of Ethernet layer-2 Protocols: Frame Structure, VLAN, STP, LAG, G.8032, Y.1564, RFC2544, MEF, Ethernet-OAM.
• Knowledge of Ethernet layer-3 Protocols: Basic Routing, MPLS, BGP, IPsec.
• Working experience with testers like VeEX, JDSU, Spirent.
• Knowledge in TDM network (E1 & SDH), Virtualization (SD-WAN), Linux OS – advantage.
• Proven presentation skills and experience working with external customers.
• Excellent written and verbal communications skills to handle global customers.
• Problem solver, self-starter, performs well under pressure.
• Ability to travel (locally or abroad) to support customers.