Job type full-time
Full job description
About phonepe
Phonepe is india’s leading digital payments platform with over 280 million registered usersUsing phonepe, users can send and receive money, recharge mobile, dth, data cards, pay at stores, make utility payments, buy gold, and make investmentsPhonepe went live for customers in august 2016 and was the first non-banking upi app and offered money transfer to individuals and merchants, recharges and bill payments to begin withIn 2017, phonepe forayed into financial services with the launch of digital gold, providing users with a safe and convenient option to buy 24-karat gold securely on its platformPhonepe has since launched mutual funds and insurance products like tax-saving funds, liquid funds, international travel insurance, corona care, a dedicated insurance product for the covid-19 pandemic among others.
Phonepe launched its switch platform in 2018, and today its customers can place orders on over 300 apps including ola, myntra, irctc, goibibo, redbus, oyo etcDirectly from within the phonepe mobile appPhonepe is accepted at over 18 million merchant outlets across 500 cities nationally.
Culture
At phonepe, we take extra care to make sure you give your best at work, everyday! and creating the right environment for you is just one of the things we doWe empower people and trust them to do the right thingHere, you own your work from start to finish, right from day oneBeing enthusiastic about tech is a big part of being at phonepeIf you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!
Work description/responsibilities :
Set up processes to track and manage loan disbursement, repayments and collections etc.
Identify system-level opportunities to improve the repayment and collections processes and
Increase profitability
Set up sop’s for any issues faced by customers in coordination with the customer support team
Setup a team for handling escalations on a day to day basis to provide prompt resolution to
Customers
Develop an end-to-end reconciliation control process for lending operations.
Review , interpret and implement regulatory guidelines as applicable for the lending business
Responsible for the management of business reporting and any adhoc reporting required from
Time to time
Own development & progress of team members via regular coaching and feedback
Identify issues and lead process streamlining as and when required
Ideal candidate for this role:
Mba/b.tech from tier-1 institution with 3-5 yrs of operations background
Thrive at building relationships, influencing cross-functional teams and leadership teams on
Strategic execution of key projects.
Be agile,highly collaborative and communicate impressively
Strong logical and problem solving skills
Prior experience of managing a team
Ability to evaluate, streamline and set up processes for scaling business
Manage, mentor, coach and bring in best practices to the working rhythms of early-career
Employees.
Phonepe full time employee benefits
Insurance benefits – medical insurance, critical illness insurance, accidental insurance, life insurance
Wellness program – employee assistance program, onsite medical center, emergency support system
Parental support – maternity benefit, paternity benefit program, adoption assistance program, day-care support program
Mobility benefits – relocation benefits, transfer support policy, travel policy
Retirement benefits – employee pf contribution, flexible pf contribution, gratuity, nps, leave encashment
Other benefits – higher education assistance, car lease, mobile & broadband reimbursements, salary advance policy
Working at phonepe is a rewarding experience! great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with usRead more about phonepe on our blog.
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