Job Title: IT Operations Analyst
Company: Phenom
Location: Hyderabad, India
Job Summary
We are seeking an experienced IT Operations Analyst to join our team. The ideal candidate will have a strong background in operating systems which include Mac, Windows and Ubuntu. He/She should be able to troubleshoot hardware, and software issues within the defined SLAs. The IT Operations Analyst will be responsible for ensuring the performance, and security of our IT systems, including desktops, laptops, and mobile devices.
As an IT Operations Analyst is responsible for overseeing and analyzing various aspects of an organization’s IT operations. Their main role is to ensure the smooth functioning of IT systems and processes, including monitoring and managing IT infrastructure, troubleshooting technical issues, performing routine maintenance tasks, analyzing system performance, developing and implementing IT policies and best practices, conducting risk assessments, managing vendor relationships, and providing technical support and training to end-users as needed. They possess strong technical knowledge of IT infrastructure, IT monitoring and management tools, IT security principles, and analytical and problem-solving skills to identify and resolve technical issues efficiently. IT Operations Analysts must have excellent communication and interpersonal skills to collaborate with team members and stakeholders and the ability to work under pressure in a fast-paced environment. Familiarity with ITIL framework, cloud computing platforms, and services is also beneficial.
Responsibilities
Professional Expectations
Work Experience
Benefits
We want you to be your best self and to pursue your passions!
Diversity, Equity, & Inclusion
Our commitment to diversity runs deep! Diversity is essential to building phenomenal teams, products, and customer experiences. Phenom is proud to be an equal opportunity employer taking collective action to build a more inclusive environment where every candidate and employee feels welcomed.
We recognize there is more to be done. Our teams are committed to continuous improvement until these powerful ideas are ingrained in our culture for Phenom and employers everywhere!
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