Genxlead group Looking for Customer Support Executive at Chennai Full Time

Job title   Customer Support Executive

Location     Vanagaram, Chennai

Responsibilities

• Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts.
• Manage large inbound calls.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Follow communication procedures, guidelines, and policies.

• Excellent Communication in Hindi is mandatory.
• Strong phone contact handling skills and active listening.
• Ability to multi-task, prioritize, and manage time effectively.
• Customer orientation and ability to adapt/respond to different types of characters.
• Proven customer support experience is added advantage.

Qualifications and Experience

• Graduates from any stream
• Fresher or 1 to 3 years in customer care
• English and Hindi Speaking are preferable.