Diagrams and evaluates existing processes.
Organizes leads and facilitates cross-functional project teams.
Develops metrics that provide data for process measurement, identifying indicators for future improvement opportunities.
Collects data to identify the root cause of problems.
Measures performance against process requirements.
Aligns improvement to performance shortfalls.
Provides consultation on the use of re-engineering techniques to improve process performance and product quality.
May deliver presentations and training courses including measurement, analysis, improvement, and control.
Surveys and analyzes best practices for techniques and processes.
Communicates team progress. Performs cost and benefit analyses.
Working at NTT
Incident Management Specialists are accountable for the restoration of services to a normal level of operation within agreed service level and operational level agreements by resolving or configuring normal operations considered an incident and/or event.
Key Roles and Responsibilities:
Knowledge, Skills, and Attributes:
Academic Qualifications and Certifications:
Required Experience:
What will make you a good fit for the role?
Equal Opportunity Employer
NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category
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