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IT & Software
Netellect Infocom Pvt. Ltd Looking for Customer Support Associates at Kolkata Full Time
We at Netellect Infocom Pvt. Ltd are urgently hiring Customer Support Associates with no sales.
Australian Shift – 4.30am to 2pm
Australian Shift – 4.30am to 2pm
Age- 18-35years
Salary- 10k to 20k
Experience- minimum 6 months of international BPO experience (freshers are also welcome with excellent English communication)
Location- Kolkata.
Facilities provided – Salary and incentives plus pickup.
Working days-5 days in a week and alternate Saturdays(half)
Skills – Excellent English communication, Basic computer knowledge.
Responsibilities:
- Manage large amounts of incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Analyzing customer needs and recommending products based on those needs.
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer
- interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Required skills:
- Good typing Speed.
- Good Communication Skill.
- Basic Computer Skills
- Discipline, Positive Attitude & Punctuality
