MU Health Care Looking for TELEPHONE NURSE ADVISOR – ELLIS FISCHEL at Remote Full Time

Salary $26.44 – $42.22 an hour job type full-time

Full job description

Telephone nurse advisor – ellis fischel

22001584

Job: nursing/nursing support primary location: columbia schedule: full-time shift: day job unposting date: ongoing description

Shift: monday – friday, 8am – 5pm
Work location: remote
Department: ellis fischel cancer center
Salary range: $26.44 – $42.22/hour

Job summary
The telephone nurse practices care via the telephone by utilizing organizationally approved telephone nursing guidelines and protocols for scheduling ancillary and surgery procedures, performing patient interviews and completing health assessments, obtaining pre-certification, and patient discharge follow-up calls.

Detailed description

Demonstrates ability to accurately perform some or all of the following functions: determine appropriate clinical details to enter/extract data for scheduling, rescheduling, and/or cancelling exams and/or surgical procedures and/or enter notes for pre-certification and follow-up, including patient discharge surveys by utilizing electronic and telephonic systems; enter patient and/or provider data into electronic system; maintain physician privilege list and/or payer requirements, etc.
Maintains and enhances an up-to-date level of knowledge regarding professional telephone nursing practicesProactively provides service recovery as needed; utilizes message center to communicate and resolve scheduling issues with providers/patients.
Process incoming and outgoing patient and/or clinical staff calls for scheduling, rescheduling, cancellations, and/or conduct phone interviews for pre-procedure screening purposes, as a follow-up of patient discharge, and assessment of real or potential acute chronic health problems, utilizing customer-service-friendly skills and stellar phone etiquette.
Process verbal and written physician, department, and payer requests by obtaining clinical data for scheduling and certifying services; act as a liaison for provider/patient as necessaryAs appropriate, maintains low abandonment rate and wait time based on call volume; provides timely follow-up as required; maintains established productivity standards.
Provides information to providers and/or patients regarding prescribed procedures, medications, and therapies, utilizing appropriate physician consultation; understands and explains medical terminology and procedures; identifies patient, family, physician, organization, and community resources for patients and physician consults and referrals.
Records, communicates, and documents data from phone calls to ensure a high quality of care, effective continuity of care, and prudent risk management for the organization.
Validates payer source, obtains pre-certification and/or prior authorization by obtaining clinical data and reviewing interqual criteria and/or medicare guidelines, and, as necessary, recommends appropriate level of care.
May complete unit/department specific duties as outlined in department documents.

Qualifications

Missouri board of nursing rn or nurse licensure compact multi-state rnWhen primary state of residency changes, compact state rns must apply under new state of residency within thirty (30) days.
Three (3) years of rn experience.

Knowledge, skills, and abilities
Typing ability of 30 words per minute and competency in personal computer use

Physical demand
The physical demands described here are representative of those that must be met with or without reasonable accommodationThe performance of these physical demands is an essential function of the jobThe employee may be required ambulate, remain in a stationary position and position self to reach and/or move objects above the shoulders and below the kneesThe employee may be required to move objects up to 10 lbs.

Equal opportunity employer at mu health care, an equal opportunity employer, we are committed to building an inclusive environment based on mutual respect and learningAll qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), sexual orientation, gender identity, gender expression, age, disability, protected veteran status, or any other status protected by applicable state or federal lawAt mu health care, we believe in the value of human diversity because it enriches our lives and our organizationWe are committed to increasing access and inclusion as we continue to save and improve livesIf you have questions about this information, please contact human resources.

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Posted 4 days ago