Mphasis Looking for Specializn Info Enggr II at Pune Full Time

Job Description

Role: L2 Monitoring Support – OS

Location: Pune

Job Summary –

A person with good knowledge of Cross OS Skills in Windows & Unix to monitor events & perform the / L2 task.

Key responsibilities: Working on monitoring tool and perform L2 / for Server Support

Years of experience needed – 1 – 2 years.

Technical Skills:

 Experience with Server monitoring tool Zabbix is must and ITSM.

 Should have experience in powershell, phython, ansible scripting.

 Experience in ServiceNow integration with Zabbix

 Perform operations & resolve Server related issues under windows & Unix OS admin & mgmt tasks including taking care of tickets associated with resource utilization, Outages etc.

 Proactively monitor,

maintain, and administer OS systems connected to Company’s computing environment.

 Proactively monitor, maintain, and administer servers and application systems connected to the Company’s computing environment.

 Perform troubleshooting, escalation, and notification of server, application, and security events as assigned. Conduct all necessary follow-up actions based on assignments, policy, and procedures.

 Serve as a direct point of contact for most customer (internal staff, external) and service provider interaction. Includes receiving and resolving requests via phone, email, and internal ticket system, escalating s/issues to appropriate parties.

 Gather operational metrics and report them to Infrastructure Management.

 Include demonstrated competencies and physical, mental, & interpersonal skills.

 Ability to work independently and in shifts.

 Effectively collaborates and communicates with the stakeholders and ensure client satisfaction.

Qualification:

 Minimum Requirements:

-Should have at least a technical bachelor’s degree in engineering or any degree. 0-2 years of related experience.

Certification:

 NA

About Mphasis

Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back Transformation approach. Front2Back uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world.

Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.

Skills PRIMARY COMPETENCY : Monitoring PRIMARY SKILL : Batch Job Monitoring/Scheduling PRIMARY SKILL PERCENTAGE : 60 SECONDARY COMPETENCY : Wintel SECONDARY SKILL : Windows 2012/2016 SECONDARY SKILL PERCENTAGE : 20 TERTIARY COMPETENCY : IT Service Management TERTIARY SKILL : Incident Management TERTIARY SKILL PERCENTAGE : 20

▶️ Specializn Info Enggr II
🖊️ Mphasis
📍 Pune