Responsibilities
– Manage a quickly growing team to provide a delightful experience to our rapidly expanding customer base.
– Support hiring and team onboarding processes for new hires.
– Ensure various sub-teams set and hit aggressive productivity and quality goals.
– Manage team scheduling and capacity planning.
– Serve as the first point of escalation for system issues; support product and engineering teams in issue diagnosis and reporting
– Collaborate cross-functionally on various initiatives taken by the diversified team.
Requirements
– 2 years of experience managing and scaling successful operations for a startup, healthcare experience is a plus
– Highly passionate about customers
– Highly entrepreneurial and comfortable with ambiguity and taking initiative
– Excellent collaborator and team player
– Deep understanding of successful process implementation and improvement
– Extremely analytical with decent Excel skills
Job Role – On probation for 4 months; FTE confirmation basis on performance.
Job Types: Full-time, Regular / Permanent
Benefits:
– Work from home
Schedule:
– Day shift
– Weekend availability
Experience:
– total work: 2 years (Preferred)
▶️ SME – Operation
🖊️ Medway Technologies Private
📍 India
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