Mastercard Looking for Director, Technical Program Management at Pune, Maharashtra, India Full Time

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title And Summary

Director, Technical Program Management

Overview

The Mastercard Network & Digital Payment Services (part of Product and Engineering) team is looking for a Director Technical Program Manager to define program strategies and to drive our eCommerce product and platform strategy forward by consistently innovating and problem-solving. You will manage implementation of multiple projects/programs, ensuring product strategy goals and requirements are delivered with quality.

As Director TPM, you will interact with product managers, software development managers, developers, and senior leaders across partner teams in the Product and Engineering organization to deliver complex projects and programs. You will define roadmap deliverables, develop program execution plans, track and report on progress, anticipate risks, provide escalation management, make sound trade off decisions, and balance business needs versus technical constraints.

The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset. You are expected to be detail oriented, with strong technical background and excellent problem-solving skills.

Responsibilities

• Lead and coach TPMs where teams drive architecture, design, develop/build, enhance, and support multiple applications/services in the delivery of internal or market-facing Products and Platforms.
• Deep focus on execution, delivery, follow-through, accountability, and results.
• Exceptional cross-team collaboration; able to work across different functions, organizations, and reporting boundaries to get the job done
• Management and execution against project plans and delivery commitments; Manage the day-to-day activities of the program team within an Agile/Scrum environment.
• Organizes and accelerates a group of related technology projects or activities across multiple teams, aligning dependent organizations. Identify and remove blockers and always find the path forward in challenging situations.
• Trusted to operate with complete independence and focus on ambiguous areas. Creates the correct sense of urgency for delivery. Identifies and fills gaps between regions, architectures, and organizations. Work sets the example for others to follow. Manages escalations (is escalated to)
• Creates mechanisms to effectively report out and control execution. Recognizes complexity and creates predictable delivery paths for large and/or complex efforts. Measurably improves, streamlines, and/or eliminates excess processes. Utilizes cross organizational mechanisms to describe and drive continuous improvements.
• Drives execution of an outcome from inception through successful delivery through the full stack of the services / domains, or, an outcome that spans multiple teams and integrations across the enterprise.
• Clearly articulate scope, timelines, dependencies, owners, actions, risks, and mitigations
• Looked to as first point of contact for your team or area and the source of truth for status providing the right information and associated data about the state of the project to the right audience at the right time.
• Understands the business strategy and design approaches within product, program or domain with depth to be credible and effective with teams they work with. Can competently represent team’s services.
• Keeps abreast of evolving technology landscape. Can ask the right questions to evaluate the strengths and weaknesses of designs (scalability, latency, security, performance, data integrity, etc.)
• Communicates complex issue and decision in clear and concise summaries to all types of audiences. Communications are instructional (i.e. provide insights and lessons learned). Drive mindful discussion with business and technical stakeholders that lead to timely decisions
• Manages across the portfolio assessing business/technical trade-offs while working across organizations for ways to align teams, technologies (i.e. the infrastructure used to build/deploy/operate services), and organizations into approaches that optimize organizational structures and operating mechanisms. Adept at building consensus and leading resolution of contentious issues.
• Drives simplification in complex architectures/integrations to enable speed of delivery within a program area. Knows when additional technical guidance is required (i.e. from principal engineers and SMEs). May be considered an expert in a particular technology, product, or domain.
• Influence dependent organization’s roadmaps by contributing to their planning documents and goal setting exercises
• Active participant in the community sharing your Mastercard program management knowledge within your organization and more broadly presenting at both internal and external events
• Plays active role in mentoring and recruiting others

Role

• Experience as a TPM/Engineer leader to grow and develop a team of TPMs, while also building the foundations for the TPM practice
• Highly tuned emotional intelligence, good listener, and deep-seated empathy for teams and partners
• Experience operating autonomously across multiple teams, demonstrated critical thinking, and thought leadership.
• Experience in building large scale enterprise technical or engineering programs and products from inception to delivery and experience articulating the impact using metrics, growth examples, return, etc
• Demonstrated experience breaking down problems, organizing work, planning work/sprints, ability to work in a deadline-driven work environment, attention to detail, and ability to multitask and delivering technical programs in agile/waterfall delivery models.
• Strong communication and stakeholder management skills involving Business Owners, Development Teams etc. Ability to guide teams.
• Have experience building relationships, partnering with and influencing dependent teams while commanding the respect of the individuals you work with across the organization
• Technical capability to effectively solve software engineering challenges. communicate with engineers, scope technical programs, and identify technical risks
• Knowledge of software engineering best practices including coding standards, code reviews, source control management, build processes, testing, and operations
• Understand technical program management and engineering best practices and apply best practices to delivery using a number of agile and blended approaches, as well effectively coordinating the implementations across using very different approaches
• Demonstrate experience building organizational relationships, partnering with and influencing executive leadership while commanding the respect of the individual engineers across the organization
• Demonstrate an understanding of our performance and leadership bar and effectively applies it to coaching the team
• Huge plus if you have expertise in Payments, IaaS, PaaS, serverless technology, CI/CD, NoSQL databases, microservices APIs, and distributed systems operations in a DevOps model.
• 8+ years of software engineering, systems engineering, system architecture, or technical product/program management experience (in software project space).

Education

• Bachelor’s degree in Information Systems, Information Technology, Computer Science or Engineering or equivalent experience.

Corporate Security Responsibility

All Activities Involving Access To Mastercard Assets, Information, And Networks Comes With An Inherent Risk To The Organization And, Therefore, It Is Expected That Every Person Working For, Or On Behalf Of, Mastercard Is Responsible For Information Security And Must

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.