Job Description for Support Analyst:
Total Exp:8-12Years
Location: Bangalore or PAN India
Job Role and Responsibilities:
• 4+ years of relevant work experience with systems support/implementations and/or system enhancements
• 3-5 years of experience working in information technology domain within Banking or Financial Services industry.
• Specialized knowledge of core banking systems, payment systems, gateways and associated regulatory rules is highly desired.
• Knowledge of one or more following vendor applications is highly desired: Signature
• Experience with production and disaster recovery systems/application support
• Writing SQL queries and navigating databases will be required as part of troubleshooting or looking at data for the business.
• Provide support for system production issues and maintain documentation. Able to direct, remote team members to quickly resolve business critical production incidents successfully.
• Perform and/or participate in testing releases prior to installing in production
• Assist in developing training materials for system functionality
• Assist in the installation of maintenance/patches and software upgrades
• Provide guidance and mentoring to new systems analysts, when requested
• Maintain departmental best practices, guidelines implementation and adhere to standards.
• Strong written and verbal communication skills with the ability to interact with all levels within the organization
• Ability to execute and prioritize a number of tasks, initiate and conduct meetings with team and peers.
• Able work independently with minimal supervision
• High attention to detail
• Strong interpersonal skills
• Being able to communicate effectively with colleagues, stakeholders and clients.
• Being confident to have face to face interactions with senior business and IT stakeholders
• Not being afraid to pick up the phone to talk to people
• Ability to understand data flows and how applications interface with one another (including upstream / downstream)
• Quick Thinking – being able to think on the spot quickly to minimize business impact and make key decisions
• Basic level of understanding regarding IT infrastructure e.g. understanding networks, circuits, routers, etc.
• Flexible, Friendly and Approachable
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