Customer Success Executive
Live keeping – Noida, Uttar Pradesh, India (On-site)
About Livekeeping
Backed By IndiaMART InterMESH, Livekeeping offers a SAAS platform for 10k+ customers to access their Tally accounting data on mobile. Real time visibility of accounting data like revenue growth, profitability, cash flow management, etc. is a critical yet underserved problem faced by Indian
Businesses. Livekeeping has been able to validate an innovative SaaS based solution to this problem.
About IndiaMart
IndiaMART is India’s largest online B2B marketplace, connecting buyers with suppliers. With 60% market share of the online B2B Classified space in India,
the channel focuses on providing a platform to Small & Medium Enterprises (SMEs), large enterprises as well as individuals. Founded in 1999, the company’s mission is ‘to make doing business easy’ and is trusted with 149 million buyers, 7 million sellers, and has 83 million products & services on its platform leading to ~23 million unique business enquiries every month. During FY 22, company had consolidated revenue of INR 753 Crores and profit after tax of INR 298 Crores.
Responsibilities:
– Facilitate the onboarding process for new customers by guiding them through the setup, activation, and implementation of our products/services.
– Provide comprehensive product demonstrations, training, and tutorials to enhance customers’ understanding and effective usage of our offerings.
– Establish and maintain positive and trust-based relationships with customers to ensure customer satisfaction and loyalty.
– Gather and relay customer feedback and insights to the relevant teams to improve product features, functionalities, and overall customer experience.
– Maintain accurate and detailed records of customer interactions, onboarding progress, and support activities in the company’s CRM system.
– Collaborate closely with the After Sales team and other relevant departments to ensure seamless customer experiences and a unified approach to customer success.
Skills and Qualifications:
– Bachelor’s degree in sales, marketing, or related field.
– 1+ years’ experience in a similar role.
– Excellent customer service skills.
– Strong conflict resolution skills.
– In-depth knowledge of sales and marketing software.
– Ability to remain calm and professional in stressful situations.
– Advanced communication and interpersonal skills.
– Empathy and patience.
– Advanced organizational skills.
Job Types:
Permanent, Full-time
Salary: From ₹258,000.00 per year
Benefits:
– Health insurance
– Life insurance
Schedule:
– Day shift
– Fixed shift
Ability to commute/relocate:
– Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
– What is Your 10th Percentage?
– What is Your 12th Percentage?
– What is Your Graduation Percentage?
– What is Your Total Experience?
– What is Your Relevant Experience?
– What is Your Notice Period?
– What is Your Current CTC?
– What is Your Expected CTC?
Experience:
– total work: 1 year (Preferred)
Speak with the employer
+91 9800000000
▶️ Customer Success Executive
🖊️ Live keeping
📍 Noida
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