Labdhie Associates Looking for E-Commerce Customer Service at Hyderabad Full Time

– Provide excellent & friendly customer service, promptly answer customer emails, and order inquiries & ensure the highest level of customer experience

– Utilize the Live Chat feature to help customers via live chat (must be able to work in a fast-paced environment)

– Answer customer service emails in English for order-related matters

– Check on customer orders, track shipment status, process customer returns, assist in order edits, problem resolution, stock availability, and communication with customers

– Answer product-related questions

– Communicate customer service order needs with the internal teams

– Compile return and exchange reports for internal teams to review

– Assist in creating shipping labels for e-commerce orders using Shopify & Shipstation

– Make sure guidelines, shipping/returns policies are met and respected.

– Resolve lost/ missing package issues by filling and closing claims with shipping carriers.

– Support E-commerce billing by closing customers invoices with our company ERP system.

– Process returns, exchanges, issue refunds, and make adjustments to orders according to customer’s request.

– File and maintain organized records and data entry for customers orders

– Use multiple web and data interfaces for order inquiries and processing.

– Enter, process, and adjust wholesale orders in our ERP system

– Set up style and color information in our ERP system

Qualifications

– · Microsoft Office: 3 years (Preferred)

– · Shopify: 3 years (Preferred)

– · Gorgias: 3 years (Preferred)

– · Shipstation: 3 years (Preferred)

– · Apparel Magic or similar ERP: 3 years (Preferred)

– · Customer service: 5 years (Preferred)

– · Proficient in English

– · Quick learner

– Excellent verbal and written communication skills.

– Excellent organizational skills and attention to detail.

– Strong analytical and problem-solving skills.

Job Type: Full-time

Salary: ₹600,000.00 – ₹1,200,000.00 per year

Benefits:

– Work from home

Schedule:

– Monday to Friday

– Night shift

Application Question(s):

– Do you have a Laptop?

– What is your Notice Period in current Organisation?

Experience:

– Customer service: 5 years (Preferred)

– Shopify: 3 years (Preferred)