– Customer Service Officers to address requests/complaints received from clients for all for Retail Asset Products (Eg: Home loan / LAP/Personal Loan).
– Address all Service Request /Complaints and ensure all requests/complaints are closed within TAT
– Digital Adoption for all Retail Asset Clients
– Achieve Cross sell Targets set as per KRA’s
– Quality of Service Request and Resolution as given to customers.
Job requirements:
– Some experience in Customer Service would be an added advantage
– Believes in team work
– Taking ownership of customer issues and taking them to end to end resolution
– Apply best practices and focus on areas of improvement
– Focused towards achievement of own KRAs
– Building rapport and coordinating with internal stakeholders and ensuring customer requests are addressed on time.
– Proficiency in WORD and EXCEL/PPT preferred
Eligibility:
– Spent twelve months (applicant for same grade role)/eighteen months (applicant for next grade role) in the same division function role.
– Applications can be made for roles in same level or one level above.
▶️ Team Member – Customer Service-PERSONAL LOANS-Customer Service
🖊️ Kotak Mahindra
📍 Pune
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