Job Name : Call Centre
Salary : 18000 – 21000 a Months
Exp: 0 – 3 years
Company Name : Kotak Mahindra Bank Limited
Location : Noida, Uttar Pradesh
Qualification : Graduation
Language : English/Hindi
Job Info –
Job Role:
. To Attend the inbound calls of customers in Credit Cards and process the queries & requests to customer’s satisfaction
. To identify and convert the opportunities for cross selling (banking product) on customer’s call
. Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
. Ensure customer ‘delight’ and consistent service experience, including timely resolution of customer queries/issues.
. Complete the logs specified by the process (End-of-day target)
. Adherence to Information Security norms & quality process norms.
. To be aware of and comply with any updates about the process
. Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.
Job Description:
. Preferably 1-2 years with 6 months which should to be in customer service role – Understanding of call center industry an advantage
. Excellent communication skills – Verbal & Written
. Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays
. Flexible to get scattered 8 Week Offs in a month with 9hours shift
. Good listening skills and strong communication abilities.
. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity
. Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers
APPLY NOW – https://rb.gy/0j6rfg
