Kleza Solutions Looking for Home Care Scheduler/Coordinator – Night Shift and On-Call (Female) at Hyderabad Full Time

Responsibilities:-

– Create and maintain staff schedules – caregivers / home healthcare aides (HHA)
– Arrange or organize schedules for clients and/or patients in line with healthcare plans and availability of healthcare personnel that will attend to them (patients)
– Reach out to health care providers or personnel and clients with regards to changes in schedule that may come up on a daily basis
– Build professional relationship(s) with clients so as to ensure excellent service delivery
– Perform maintenance of all statistics and reports that have to do with both staff and patients
– Responsible for properly entering client and staff information into a database, and also updating it on a regular basis

– Carry out management of the information databases that contain details of both staff and clients (e.g. CQA, dates and reminders of TB, client admission,
– client hospital admission and discharge).)
– Participate in activities or programs that help enhance the quality of service that is being rendered by the organization’s staff
– Ensure scheduling systems are properly maintained. That is, ensure accuracy of scheduling systems
– Show respect for patients/clients by maintaining confidentiality
– Keep the team manager updated as regards conflict in schedules
– Performs general office duties including but not limited to word processing, photocopies,
– files, shreds, sort/distributes mail, provides reception and telephone services

Requirements:-

– This position is for a health care company and hence the candidate MUST BE a very good listener and should have compassion for others
– Must possess excellent communication skills on all fronts
– Must have good interpersonal skills. That is to say,

the home care scheduler must be a people-person and easy to approach
– Must be able to multi-task and also display an incredible level of flexibility
– Must possess the ability to prioritize in the face of multiple tasks and/or duties
– He/she should have a good knowledge and understanding of customer care ethics
– Must possess good coordination and analytical abilities
– Must be someone that has a keen eye for details so as to be able to avoid and/or rectify conflicting schedules
– Must attend team and staff meetings as required
– Must be able to work effectively as part of a team or even lead a team if the need arises
– Ability to manage time and schedules effectively is very important
– Graduation in a health care related stream would be an advantage, but is not mandatory. Any graduate is eligible

– Experience in a customer service role or healthcare management position would be of added advantage
– Must have basic knowledge of computer programs
– Must be willing to work in shifts and one weekend on-call per month

Timings:

– Rotational Shifts (All timings are in IST)
– During Training for first 3 months – 6:30PM – 3:30AM

We are accepting applicants for Scheduling Coordinators, Back Office Assistants, Customer Service Executives, Homecare Schedulers.

Job Type: Full-time

Salary: ₹25,000.00 – ₹30,000.00 per month

Benefits:

– Work from home

Schedule:

– Night shift
– Rotational shift
– Weekend availability

Application Question(s):

– Are you ok with the rotational shift timings mentioned in the JD?
– Have you worked with US clients earlier?
– Do you have experience in US Healthcare Domain?
– Do you have a proper WFH setup?

Experience:

– total work: 2 years (Required)