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IT & Software

Juniper Networks Looking for Technical Support Engineer 3 – (TAC MIST Wireless) at Bengaluru, Karnataka, India Full Time

Responsibilities:

  • Strong hands on experience with Routing and Switching
  • Triage and Resolve Customer Support Escalations from multiple inbound channels
  • Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience.
  • Build and maintain layer 2/3 network testbeds.
  • Understand features and reproduce customer issues.
  • File tickets on bugs found.
  • Analyze logs and pinpoint root causes.
  • Work with developers and drive solutions.
  • Participate in relevant meetings and discussions and provide status reports.
  • Ask good questions.

Qualifications:

  • Knowledge in Layer 2 and Layer 3 Networking
  • Knowledge in 802.11 Wi-Fi standards
  • Juniper Router & Switch Certifications is a plus
  • Experience level: 5~8 years
  • BA/BS/MS in EECS or related subject area

Please note this role requires candidate to work on Night Shifts.

Job Overview

  • Date Posted:
  • Job Title: Juniper Networks Looking for Technical Support Engineer 3 – (TAC MIST Wireless) at Bengaluru, Karnataka, India
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