Full Potential Solutions Looking for Trainer | FinTech Program at Maharashtra Full Time

Overview: full potential solutions (fps) is a performance-based analytically driven omnichannel solutions organization with operations in kansas city, mo, india and manila, philippines that puts culture and employees firstWe are a rapidly growing global company, employing the best people, processes and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employeesWe invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough resultsFps offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental and vision benefits, and the opportunity for high potential career growth with a fast-growing company.
Our core values: integrity – do what’s right for everyone: clients, shareholders, partners & colleagues, team is more important than self, and create an atmosphere of mutual respect excellence – deliver exceptional client results, reward and recognize performance, and relentless pursuit of improvement accountability – act like an owner, take pride in our work, measure results (your own and our clients), be passionate grace – respect and appreciate differences, care for one another, humility, make work personal our mission: to create conditions within which people can thrive!
The trainer is responsible for the training and development of call center personnel in the areas of client deliverables and expectations including product information, and customer serviceThe trainer is expected to conduct training with emphasis on customer service, financial related programs and product knowledgeResponsibilities:

Deliver all types of training related to customer service, sales, and process knowledge
Partner with clients in conducting tna, designing and developing learning content
Evaluate training results and identify opportunities
Provide operational support by resolving learning gaps affecting performance
Work on projects from end-to-end project cycles, starting at project conceptualization to implementation, and revisions

Qualifications:

Has a minimum of (3+) years solid trainer experience who handled financial technology or financial programs in the bpo/call center industry.
Excellent oral and written communication skills at all levels of the organization.
Exceptional motivational, interpersonal and customer service skills;
Demonstrated leadership skills.
Demonstrate solid presentation and facilitation skills by having the ability to speak in front of medium to large-sized groups
Dependability regarding completion of assignments and attendance.
Knowledge of blended learning/e-learning best practices
Able to work with various stakeholders in the company to gather project requirements, clarify project specifications, review and approve project outcomes
Can handle comments and feedback constructively
Able to work independently and with teams
Intermediate to advanced presentation and facilitation skills
Has strong people management and project management skills
Must be willing to work onsite

All applicants will be processed virtually and remotelyCandidate(s) must be willing to work onsite once identified.

Hiring insights

Job activity

Posted 30+ days ago