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IT & Software
Johnson Controls Looking for Technical Support Manager at Gurgaon Full Time
Job Description
Job DescriptionWhat you will doAs JCI is moving toward Digital Service and various Could applications, thisposition is very important for theorganization toward this journey. This role will be leading digital service deployment and providing required technical support to the field service team as required.How you will do itAsses existing install base and act as advisory to the customer for Digital service deployment to improve the productivity and reliability of system.
Promote Open Blue Enterprise Manager (OBEM) at existing service base, work closely with sales team, design solution and drive connected service.
Develop a core technical team to install and upgrade computer components and software, manage virtual servers, and integrate automation processes, configure network environments to simulate customer specs.
Write and review technical documents (Knowledge, Support Plans, Technical Advisory Bulletins) for internal and public use.
Impart various training to the field service team to i… See More
Promote Open Blue Enterprise Manager (OBEM) at existing service base, work closely with sales team, design solution and drive connected service.
Develop a core technical team to install and upgrade computer components and software, manage virtual servers, and integrate automation processes, configure network environments to simulate customer specs.
Write and review technical documents (Knowledge, Support Plans, Technical Advisory Bulletins) for internal and public use.
Impart various training to the field service team to i… See More
Job DescriptionWhat you will doAs JCI is moving toward Digital Service and various Could applications, thisposition is very important for theorganization toward this journey. This role will be leading digital service deployment and providing required technical support to the field service team as required.How you will do itAsses existing install base and act as advisory to the customer for Digital service deployment to improve the productivity and reliability of system.
Promote Open Blue Enterprise Manager (OBEM) at existing service base, work closely with sales team, design solution and drive connected service.
Develop a core technical team to install and upgrade computer components and software, manage virtual servers, and integrate automation processes, configure network environments to simulate customer specs.
Write and review technical documents (Knowledge, Support Plans, Technical Advisory Bulletins) for internal and public use.
Impart various training to the field service team to improve their knowledge base.
Connect with team members to build project plans and attainable deliveries
30 – 50% travel
What we look for RequiredAssociate or Bachelor’s degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required.
3 to 5 years of experience in building / handling tech support team.
Level 2 /3 certification of Ccure/CEM/Kantech/ Software House Security System and enterprise system management exposure minimum 3 years.
Certification and Hands on experience on enterprise system, High Availability configuration with Hot /Standby system implementations of Milestone CCTV/Illustra/Victor/American Dynamics System with minimum 5 -8 years of handling the commissioning exposure.
Certification and Hands on experience on Simplex/EST/Notifier Fire Alarm System with Digital Evacuation system Implementation. Strong knowledge’s and exposure on Fire Alarm Standards and Implementations. with minimum 3 -4years of handling the commissioning exposure.
3-5 years of database, network administration, or system administration experience
3 years of experience with of virtualization, VMWare, Microsoft Hyper-V, or equivalent
3 years of experience with Active Directory, DNS Management, DHCP Management
Experience with database(SQL Server)backup/restore, creating VMs, installing operating systems and software
Experience with scripting and automation tools
Familiaritywith SQL, XML, XSLT, IIS,VMWare, Hyper-V,.NET,Wiresharkor similar technologies
System administration and IT certifications in Linux, Microsoft, CCNA or Network+ certification
MCSE(Data Platform, Business Intelligence, Server Infrastructure,and Communication)or equivalent certification
3 years of experience with deploying and troubleshooting Linux Operating Systems
Strong knowledge of systems and networking software, hardware, and networking protocols
Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
PreferredSystem administration and IT certifications in Linux, Microsoft, or other network related fields
Experience with video, readers,panels,keypads,CCTVand other access control hardware
Ability to be persuasive/assertive while maintaining a professional demeanor
Excellent written and verbal communications skills
Certified Cloud Security Professional (CCSP)
The IP and security industries award a number of useful certifications and skills. IT Certifications (Microsoft, Cisco, VMware, etc.) preferred.
3+ years hands-on experience of Azure data platform administration
In-depth expertise of Azure cloud-based data platform architecture
5+ years’ experience as engineering lead and delivering sophisticated software projects
Experienced in developing integration pipelines using APIs and SDKs
Deep knowledge of cloud IoT platforms (MS Azure is preferred)
Experience with SQL and multiple Relational Database Management Systems
Hands-on experience using various methodologies to deliver robust PaaS & IaaS based analytics solutions using Azure Cloud technologies
Promote Open Blue Enterprise Manager (OBEM) at existing service base, work closely with sales team, design solution and drive connected service.
Develop a core technical team to install and upgrade computer components and software, manage virtual servers, and integrate automation processes, configure network environments to simulate customer specs.
Write and review technical documents (Knowledge, Support Plans, Technical Advisory Bulletins) for internal and public use.
Impart various training to the field service team to improve their knowledge base.
Connect with team members to build project plans and attainable deliveries
30 – 50% travel
What we look for RequiredAssociate or Bachelor’s degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required.
3 to 5 years of experience in building / handling tech support team.
Level 2 /3 certification of Ccure/CEM/Kantech/ Software House Security System and enterprise system management exposure minimum 3 years.
Certification and Hands on experience on enterprise system, High Availability configuration with Hot /Standby system implementations of Milestone CCTV/Illustra/Victor/American Dynamics System with minimum 5 -8 years of handling the commissioning exposure.
Certification and Hands on experience on Simplex/EST/Notifier Fire Alarm System with Digital Evacuation system Implementation. Strong knowledge’s and exposure on Fire Alarm Standards and Implementations. with minimum 3 -4years of handling the commissioning exposure.
3-5 years of database, network administration, or system administration experience
3 years of experience with of virtualization, VMWare, Microsoft Hyper-V, or equivalent
3 years of experience with Active Directory, DNS Management, DHCP Management
Experience with database(SQL Server)backup/restore, creating VMs, installing operating systems and software
Experience with scripting and automation tools
Familiaritywith SQL, XML, XSLT, IIS,VMWare, Hyper-V,.NET,Wiresharkor similar technologies
System administration and IT certifications in Linux, Microsoft, CCNA or Network+ certification
MCSE(Data Platform, Business Intelligence, Server Infrastructure,and Communication)or equivalent certification
3 years of experience with deploying and troubleshooting Linux Operating Systems
Strong knowledge of systems and networking software, hardware, and networking protocols
Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
PreferredSystem administration and IT certifications in Linux, Microsoft, or other network related fields
Experience with video, readers,panels,keypads,CCTVand other access control hardware
Ability to be persuasive/assertive while maintaining a professional demeanor
Excellent written and verbal communications skills
Certified Cloud Security Professional (CCSP)
The IP and security industries award a number of useful certifications and skills. IT Certifications (Microsoft, Cisco, VMware, etc.) preferred.
3+ years hands-on experience of Azure data platform administration
In-depth expertise of Azure cloud-based data platform architecture
5+ years’ experience as engineering lead and delivering sophisticated software projects
Experienced in developing integration pipelines using APIs and SDKs
Deep knowledge of cloud IoT platforms (MS Azure is preferred)
Experience with SQL and multiple Relational Database Management Systems
Hands-on experience using various methodologies to deliver robust PaaS & IaaS based analytics solutions using Azure Cloud technologies
