Instafund Looking for CALL CENTER TEAM LEADDER at Rani Gunj Full Time

Job details

Salary

₹16,000 – ₹25,000 a month

Job Type

Full-time

Qualifications

– Bachelor’s (Preferred)

– Team Lead: 3 years (Preferred)

– total work: 3 years (Preferred)

– Hindi (Preferred)

Full Job Description

Desired Skills & Experience

– Experience in team leading / people management
– Ability to optimally communicate with good verbal / written communication skills
– Strong problem-solving skills and excellent attention to detail
– Monitor individual & team performance, identify improvement areas & training needs for the team, and implement action plans and track closure
– Should possess good analytical and research skills, and be able to think beyond the norm
– Flexible and adaptable to the changing business and customer requirements with the ability to maintain high standards of work in pressure situations.
– 5 years of overall experience in a client service environment.
– High school graduate or equivalent experience

Role & Responsibilities

– Lead a team of associates by answering team members’ questions and provides advice.
– Ensure the team meets their targets and help others to meet their goals
– Answer customer queries.
– Review and resolve customer escalations
– Train the new team members and work closely with them to instruct them on company policies and best practices for resolving customer queries
– Drive skill enhancement initiatives in the team through knowledge sharing, and training

Job Type: Full-time

Salary: ₹16,000.00 – ₹25,000.00 per month

Schedule:

– Day shift

Supplemental pay types:

– Performance bonus

Ability to commute/relocate:

– Rani Gunj, Hyderabad – 500003, Telangana: Reliably commute or planning to relocate before starting work (Required)

Education:

– Bachelor’s (Preferred)

Experience:

– Team Lead: 3 years (Preferred)
– total work: 3 years (Preferred)

Language:

– Hindi (Preferred)

Speak with the employer
+91-XXXXXXXXXX

Hiring Insights

Application response rate: 81%

Hiring 2 candidates for this role

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