– Ownership of the application production support for the IT applications
– Lead Application Support L1&L2; across the applications from the end user perspective
– Form , maintain and manage a capable IT application support team
– Ensure well documented SOP/checklist and execution same as per the expected timelines
– Own disaster recovery of applications with close co-ordination with infra team
– Ensure expected SLAs ,turned around time requirements linked to incidents ,changes ,problems in production
– Manage the application deployment in production
– Lead and priorities the application support teams work load
– Manage and Own the Problem Management Process
– Maintain application monitoring , performance tuning and testing
– Provide input to the implementation ,backup and roll back plan
Experience range : 3-8 years
Must be good in verbal and written communications
Must have prior support function background
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