Goocampus Edu Solutions Looking for Customer Service Officer at Bengaluru Full Time

Designation: Customer Service Officier

We’re looking for a customer-focused, positive customer service associate who can take end-to-end ownership of assigned customer requests and deliver prompt resolution primarily through mail and chat channels. This is a full-time, on-site role based out of Bangalore.

Experience :

– Fresher

– 6 Months + experience

RESPONSIBILITIES:

Primary duties of the customer service officer in this section.

– Providing access to online courses, followup with access ,completion of the course with registered candidates.

– Taking feedback for all the services provided.

– Handle customer inquiries via call, email and chat, giving prompt answers to customer questions.

– Provide knowledgeable help to customers and go the extra mile in providing the correct details to customer queries.

– Adhere to Service Level Agreement (SLA)deadlines in resolving customer complaints quickly and effectively.

– Collaborate with internal stakeholders such as the product and payments team for faster resolutions.

– Identify and escalate customer requests to managers when there’s a complex issue.

– Must have good English communication skills ,writing skills and system knowledge.

– Work towards increasing customer happiness and efficient delivery of services.

GooCampus

HR

Job Type: Full-time

Salary: ₹18,000.00 – ₹25,000.00 per month

Benefits:

– Cell phone reimbursement

– Health insurance

– Paid sick time

– Provident Fund

Schedule:

– Day shift

Supplemental pay types:

– Commission pay

– Performance bonus

Ability to commute/relocate:

– Bengaluru – 560080, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Speak with the employer

+91 9742811599

Expected Start Date: 01/05/2023