Fusion Plus Solutions Inc Looking for L2 Support at Hyderabad, Telangana, India Full Time

Location : Pune ,Chennai

Job Description

• Support digital solutions by acquiring technical expertise of the KONE Digital Applications using Operations documentation
• Technical troubleshooting, issue investigations and technology deployments in AWS cloud applications
• Identify Automation opportunities,
• Maintain AWS infrastructure and monitoring infrastructure to ensure Service stability
• Work in dynamic Agile environment with DevOps way of working to support global and local business units in complex and cross-technology landscape
• Collaborate with users and support teams for issue investigation and resolution
• Contribute and manage E2E Incident lifecycle and ensure SLA and KPI adherence according to service management practices

Education & Experience

• University degree in Information technology, engineering or equivalent
• 1-3 years of professional experience in supporting AWS Cloud services

Technical Skills

• Mandatory
• Knowledge of AWS focusing specially on Lambda, API Gateway, CloudWatch, CloudFormation scripts, S3 and Dynamo db.
• Knowledge on AWS Services: Lambda, API Gateway, Dynamo DB, CloudFormation, CloudWatch, SQS, S3, Kinesis, IOT Core, RDS, ELB, CloudTrail, Event bridge and Step functions
• Exposure to infrastructure skills and should be able to implement solutions across multiple AWS accounts.
• Exposure to AWS Serverless developments and deployment
• Monitoring, alerting, and reporting of cloud Platform availability, and performance.
• Working experience on ticketing tool (i.e. BMC Remedy, ServiceNow etc.) and Jira
• DevOps and agile ways of working experience
• Willingness to work in 24×7 rotational shifts

• Optional
• AWS Solution Architect Associate certification will be added advantage
• Good experience in scripting languages like Python/Shell
• Good to have exposure of CI/CD tools (Gitlab) and any DevOps tools