Framebridge Inc Looking for CX Retail Associate at Remote Full Time

Benefits pulled from the full job description

Disability insurance health insurance paid sick time paid time off parental leave

Not provided by employer

Framebridge has re-imagined the framing experience to deliver beautiful, convenient, custom framing for a modern lifestyleBy eliminating the hassle and expense of traditional framing with our digitally-native, technology-driven platform, we have introduced the joy of telling and preserving stories and moments to a new generationCustomers order online in a few clicks, upload their art, mail it in using framebridge prepaid packaging, or shop our retail stores and select from a curated selection of stylish frame choicesCustomers who shop online or visit our retail stores can also get live design guidanceWe custom frame and ship our product directly to the customer or ship via our owned shuttles directly to the stores, in a matter of days, ready to hang.

Our brand inspires storytelling, and we strive to ensure your experience as a framebridge employee is a meaningful chapter of your own historyWe promise opportunities for team members to strengthen existing talents and develop new skills in themselves and their coworkers, in an environment that empowers employees to deliver an extraordinary customer experience and make a meaningful impact.

About the role:

You have a desire to help customers and provide the best customer experienceYou have the ability to make sure that no matter the experience, you are able to make sure the customer is well taken care of and will be willing to return in the futureYou like to research everything to ensure you have determined why something is occurring and you strive to ensure you give whomever you are supporting all the information neededYou like working on multiple projects and you are a team player that loves to support your team.

Primary responsibilities:

Offer world-class email, phone and web support to customers with high regard for individual attention and thoughtful conversation.

Facilitate valuable customer relationship management (crm) by applying excellent listening, oral and communication skills and creative engagement ideas.

Use sound and swift judgment in dealing with customer inquiries

Employ a mastery of internal web tools from payment portals to email suites

Be able to work within a highly organized production schedule with an ability to improvise and adapt.

Be a liaison between retail stores, cx, and the factory, while being professional and providing all parties with clear information.

Support the cx team when needed on live channels.

Multi task between aiding the stores’ and customers’ and our team’s overall projects.

Being comfortable with providing specific and accurate guidance to retail stores

Qualifications:

1-2 years of success in customer service, retail, or hospitality role

An engaging personality with strong interpersonal, oral and written communication skills

Familiarity with browser-based tools

Great time-management and organizational skills with high attention to detail

Happy to multi-task across multiple communication platforms

Willingness to work weekly hours at a minimum of 24 hours

Must be able to work sundays

Experience with adobe photoshop is preferred but not required.

Framebridge benefits:

Competitive salary

Paid time off and sick pay

Health insurance

Basic life & disability insurance

100% paid parental leave

Free & discounted framing

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Posted 6 days ago