Join us as we secure the world with our products. We are looking for resourceful and gritty individuals to collaborate as one team while ensuring a world-class customer experience. We are cyber-obsessed about addressing the world’s most challenging security problems. Innovation starts here, everyone’s ideas are valued, visionaries welcomed!
What You Will Do
The Technical Support Engineer {TSE} is a key technical resource in the Support organization, providing expert guidance to customers and to other support engineers. The ideal candidate will have extensive experience with enterprise computing environments, distributed applications, and strong knowledge and understanding of TCP/IP networks to include ASA, Palo Alto firewalls, Cisco, Juniper, and Brocade switches, along with solid experience in network security solutions. In addition, the candidate will have Advance Systems Administrator’s level of knowledge and understanding of all protocol layers and operating systems: Linux, Windows, and Mac OS. Advanced knowledge in virtualization is strongly desired.
The Technical Support Engineer will develop a deep understanding of Forescout products and in-depth knowledge of environments in which they are deployed and will use his knowledge and experience to solve technical problems for customers and to act as an adviser to less experienced team members. The Technical Support Engineer completes assigned duties with minimal direction from Technical Services Leadership. Routinely acts independently while researching and developing solutions to customer issues. Acts as a technical point of contact and are repeatedly sought by others to provide specialty knowledge to assist them in their problem-solving. Routinely monitors and develops knowledge assets to enable customer self-sufficiency.
Responsibilities
Technical Qualifications
What You Offer Forescout:
General Qualifications
What ForeScout Offers You
Strong product, good leadership, great culture, good people, diversity, great benefits, great compensation. If you have a good work ethic, are visible, and lean in, you will be recognized. We are in growth mode and there are tons of opportunities. A positive attitude and being flexible to change goes a long way here at ForeScout!
Forescout Technologies is proud to be an Equal Employment Opportunity Employer. We value and embrace diversity, equality, inclusion, and collaboration at the core of our “One Team” philosophy. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
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