· Answering phones and explaining the product and services offered by the company.
· Obtaining customer information and other relevant data.
· Asking questions to the customer and understanding their specifications.
· Resolving queries and issues related to the products and services.
· Maintaining the database of customers regularly.
· Suggesting solutions based on customers’ needs and requirements.
Requirements:
Superb verbal communication.
Ability to switch your communication style on a whim.
Superb interpersonal, research, and record-keeping skills.
Capacity to receive critique without internalizing it.