Explore Jobs Search Looking for Infrastructure Service Design and Delivery Analyst – Atlanta, Ga or Remote (Non-Georgia) at Remote Full Time

Job type full-time

Benefits pulled from the full job description

Dental insurance health insurance

Not provided by employer

Full job description

To apply please visit:
Https://jobs.explorejobsearch.com/job-detail/308296/infrastructure-service-design-and-delivery-analyst-atlanta-ga-or-remote-non-georgia
Job id: 391821crh`s americas materials, a division of crh, is the leading vertically integrated supplier of aggregates, cement, asphalt, readymixed concrete and paving and construction services in north americaOur operations span north america with 24,100 employees at close to 1,300 locations in 44 us states and 6 canadian provinces.position overviewthis role represents a source of accountability for the standardization and governance of our service design, delivery, and continual improvement processesThe infrastructure service design and delivery analyst will work across multiple functions to develop processes that will ensure successful design and delivery of all services across cloud, data center, network, telecom, and database technologiesAs part of those responsibilities this role will be accountable for governing the established processes and developing kpi’s that are communicated to business and it leadershipThis role will own the lifecycle management of the infrastructure service catalog, the implementation and governing of continual improvement processes through sla’s and core kpi measurement activitiesAdditional responsibilities of this role include all services provided by 3rd party vendors which will be measured and tracked by the same processes as our internally delivered servicesKey responsibilities (essential duties and functions) create, maintain, and govern key itil processes and workflows for the overall design, build, maintenance, and break/fix of all infrastructure related systemsEstablish key itsm processes for incident, request, and problem management workflows within infrastructure to enable continuous improvement across all servicesManages the design and development of the continual service improvement processes for infrastructureWorks with it leaders to assign service improvement roles and responsibilitiesIn collaboration with business leaders, senior management, and stakeholders, plan and establish slas that support business goals for the entire it infrastructure services portfolio throughout the enterpriseDetermine scope and objectives for all slas; deliver techniques, practices, and procedures for sla formation and administration in a manner that best protects company interestsAssist business units in developing and implementing policies and procedures where slas are concernedEvaluate and understand detailed process performance and reliability, providing technical analysis and evaluations to implement continuous improvement plans for people, process and technology as requiredCollaborate with our 3rd party vendors on existing process performance through sla’s and kpi’s identifying area’s for continual improvementPrepare key performance indicators (kpi) and perform trend analysis to improve the availability, incident, problem management and overall service delivery processesDevelopment of process and system performance kpi’s that ensure service objectives and sla’s are being metEnsuring monitoring tools are in place to gather data for kpi managementPartner with it governance to implement processes that ensure compliance is maintained across all infrastructure systems and applicationsEstablish and maintain strong working relationships with executive team, managers, business relationship managers, process owners and key stakeholdersKeep senior management informed by preparing reports, dashboards, and other appropriate written/oral communications on system performance, problems, solutions, and strategiesMeet with decision makers, systems owners, and end users to define business requirements and systems goals, and identify and resolve business systems issuesReview and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systemsQualifications to perform this job successfully, an individual must be able to perform each essential duty satisfactorilyEducation/experience university degree or college diploma in the field of information technology or business administration, or an acceptable combination of education and experienceCertifications in itil, microsoft, cisco are a plusWork requirementsability to travel up to 10% as required by business needsknowledge/skill requirements strong background with itil practices for it service managementPractical knowledge of applied statistical analysisExtensive practical knowledge in importing data for use in report software, spreadsheets, graphs, and flow chartsSome experience in project management environment is an assetExcellent analytical, problem-solving, and mathematical skillsExcellent written and oral communication skillsExcellent listening and interpersonal skillsAbility to effectively prioritize and execute tasks in a high-pressure environmentPersonal attributesability to deal tactfully with employees and contractors who provide a broad spectrum of servicesStrong customer service skills and orientationGeneral knowledge of budgetary managementExperience at working both independently and in a team-oriented, collaborative environment is essentialCan conform to shifting priorities in service level strategies, demands, and timelines through sound analytical capabilitiesPhysical requirementsthe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this jobAble to communicate with others by telephone and in personAble to utilize a computer for word processing, email communication, and preparation of documents and presentationsMay require sitting for extended periods of timeWork environment usually, normal office working conditionsThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this jobThe noise level in the work environment is usually quietThe position may require work outside of normal business hoursThe statements included in this job description are not intended to be all-inclusiveThey represent typical elements and criteria necessary to successfully perform the jobOther duties may be assigned as requiredRequirements for this job are subject to modification by the company and its designees, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.what crh offers you highly competitive base pay comprehensive medical, dental and disability benefits programs group retirement savings program health and wellness programs a culture that values opportunity for growth, development, and internal promotion about crhcrh has a long and proud heritageWe are a collection of hundreds of family businesses, regional companies and large enterprises that together form the crh familyCrh operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.if you’re up for a rewarding challenge, we invite you to take the first step and apply today! once you click apply now, you will be brought to our official employment applicationPlease complete your online profile and it will be sent to the hiring managerOur system allows you to view and track your status 24 hours a dayThank you for your interest! crh americas materials incIs an affirmative action and equal opportunity employer.eoe/vet/disability-if you want to know more, please click on this [ link removed ] – click here to apply to infrastructure service design and delivery analyst – atlanta, ga or remote (non-georgia)To apply please visit:
Https://jobs.explorejobsearch.com/job-detail/308296/infrastructure-service-design-and-delivery-analyst-atlanta-ga-or-remote-non-georgia

Hiring insights

Job activity

Posted 5 days ago