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IT & Software
Excis Compliance Looking for Desktop Support Engineer at Navi Mumbai, Maharashtra, India Full Time
- Install and configure software and hardware on end point devices.
- Manage network servers and technology tools.
- Respond to Client to support requests.
- Set up accounts and workstations.
- Monitor performance and maintain systems according to requirements.
- Troubleshooting of software and hardware issues.
- Ensure security through access controls, backups and firewalls.
- Upgrade systems with new releases and models
- Develop expertise to train staff on new technologies.
- Build an internal wiki with technical documentation, manuals and IT policies.
- Provide desktop systems and user support to ensure required computer capabilities are available to all users.
- Develop and provide systems and software training to the end-users
- Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software for local and remote users
- Develop and maintain an inventory of all IT desktops, components and equipment
- Maintain documentation on all desktop processes and procedures
- Ensure that application and system updates are in place
- Deploy, implement, troubleshoot and support the workforce environment
- Monitor the ongoing operation of the Windows environment
- As applicable, create, maintain, and update tickets within the ITSM (ServiceNow)
