Summary:
We are looking for a dynamic and passionate to quickly learn new things Tech- Savy Lead IT Service Operations Specialist with a minimum of 8-10 years’ experience in IT service management (Incident, Service requests, knowledge) and has excellent communication skills to support users over voice, chat and email with a strong hold in IT hardware and software troubleshooting’s and analytical skills, exhibits excellent customer service skills, flexible to work in shifts and has experience to manage team of 10-25 members with strong leadership skills.
Qualification Requirements:
Tertiary qualified in IT or in a business-related discipline which must include specific studies in relation to Information Technology – preferably a graduate in Computer Science
Roles & Responsibilities :
Experience & Exposure Requirements:
Essential Skills / Competencies:
Preferred Skills / Competencies:
It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.
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