What you’ll do:
The role will be responsible for Maintaining, developing, and improving current Order Management capabilities within the group along with gaining thorough knowledge of the systems and processes. Ensure deployment of consistent work practices across sites. Provide actionable intelligence around opportunities within the transaction group. Develop and mentor team members on current processes and updates.
The incumbent will be part of CSTS CoE – Pune Aerospace team and work in tandem with the local and the division leadership team to provide support on daily weekly metrics and its review for gap assessment and closure. Supports transactions processing, gain thorough understanding of the order management processes and bring in improvements. The Role will also be responsible for managing the SOP’s, Knowledge Transfer and Business Process Transitions from the Global Sites
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What you’ll do:
The role will be responsible for Maintaining, developing, and improving current Order Management capabilities within the group along with gaining thorough knowledge of the systems and processes. Ensure deployment of consistent work practices across sites. Provide actionable intelligence around opportunities within the transaction group. Develop and mentor team members on current processes and updates.
The incumbent will be part of CSTS CoE – Pune Aerospace team and work in tandem with the local and the division leadership team to provide support on daily weekly metrics and its review for gap assessment and closure. Supports transactions processing, gain thorough understanding of the order management processes and bring in improvements. The Role will also be responsible for managing the SOP’s, Knowledge Transfer and Business Process Transitions from the Global Sites
Qualifications:
• Any Graduate/Postgraduate, with 5 to 8 year of experience in Back Office processes.
• Should have thorough understanding of the Performance Metrics Assessment and Job Allocation techniques
• Strong Collaborative Style to drive cross-cultural collaboration
• Strong analytical and problem-solving skills
• Possesses excellent written and verbal Communication skills
• Ability to identify underlying opportunities and build on
• Experience in driving performance without formal reporting for a team of 7-9 members
• Experience in Stakeholder communications and Management.
• Experience of handling process transitions, fair understanding of transition tool and techniques
• Result oriented and self-motivated
• Flexible to work in month end / Quarter end situations into flexible shifts (US).
• Be creative, innovative, and have an open mind.
• Strong people Management skills
Skills:
• Builds strong customer relationships and anticipates/delivers customer centric solutions.
• Makes high quality decisions.
• Acts as a coach and motivator to help employees develop and meet their career goals.
• Fosters an environment where employees feel empowered to experiment, innovate and make decisions.
• Consistently achieves results, even under adverse circumstances, through self and/or others.
• Creates and fosters a climate of safety, learning, and continuous improvement.
• Uses digital technology and processes for creative problem solving
• Leverage’s data to create new insights and make better decisions.
• Pursues everything with the drive to accomplish objectives; is proactive
• Believes strongly, cares deeply, and communicates how he/she feels
• Translates passion into emotional connectivity that drives and inspires others
• Takes personal responsibility for decisions, actions, and failures
• Makes and keeps commitments by holding self and others accountable.
• Effectively prioritizes and acts with speed and focus
• Communicates openly about decisions and the basis for those decisions
• Encourages candid, non-political dialogue and feedback
• Shares information about successes and failures in a timely fashion
• Actively seeks new ways to grow and be challenged
• Views mistakes as opportunities to learn; seeks feedback and asks for help
• Is adaptable and open to new ways of operating; embraces change.
• Is a role model for honesty, integrity, and ethical decision making in all circumstances
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