Dibber Looking for Network Administrator at Bengaluru, Karnataka, India Full Time

Do you dream of a job where you have every opportunity to develop and grow both professionally and personally while doing the world’s most important job?

Welcome to Dibber!!

Dibber is a global family-owned early childhood education group from the Nordics developing and running over 500 ECD centers and schools in 10 countries and growing strongly. Now it’s time to start our journey in India.

We develop and manage world-class Early Childhood Development (ECD) centers. The purpose – to make all children experience and believe they are valuable – is what brings us to work every day. We create experiences for children and their parents or guardians which havea positive impact on their lives. We continuously develop pedagogy, curriculum and concepts designed with holistic child development at heart.

Dibber Pedagogy focuses on creating a learning environment for children to develop lifelong learning competencies built on attitudes, knowledge, and skills and to help them succeed in their future education, work, and life. Through every layer of theDibber Childhood (our pedagogical framework), each child in our preschool goes on a magical learning journey.

Our Dibber Heart Culture provides a warm and inclusive atmosphere – for children and employees. We care about each other. We treat others with the kindness and respect we wish to receive. We create positive experiences, and we invest our hearts in what wedo and in relationships with each other.

Are you passionate about people, a leader with a warm heart and a great communicator? Would you like to help us get a successful start in India and set the foundation for our future growth? Then this job is for you.

About the role:

Dibber is looking to hire an experienced Network Engineer to join its Global Capability Centre (GCC) team. The GCC team comprises network architects, cloud architects, email SMEs, and EUC support engineers, and is in Bangalore. We support our schools across Norway, Sweden, Finland, Germany, South Africa, Dubai & India. This role oversees our global network infrastructure and manages the setup across all regions.

Job responsibilities:

• The position requires frequent interaction with employees, customers, technicians, analysts, and specialists to troubleshoot problems related to the use of single and/or multiple information systems.

• Demonstrated ability to work independently and complete assigned project responsibilities under limited supervision.

Required Qualifications/ Skills:

• At least 12 years of experience in the Network Domain.

• Strong support experience in building Network Infrastructure remotely.

• Ability to remotely setup firewalls, coordinate & deploy ISPs, load balancing, high availability configurations, core switch, VLAN setup.

• Ability to diagnose and solve overall network-related issues.

• Provide advanced-level support issues related to switches, access points, firewalls, routers, and modems.

• Perform ISP management across multiple locations as required.

• Perform network policy management as defined in the customer environment.

• Coordinate with the Subcontractor for any onsite intervention and provide remote network support as required.

• Coordinate with network devices OEM for troubleshooting and manage VPN services.

• Create and build documents, SOPs, knowledge base, and reports.

• Effectively communicate with other team members, the Service Desk team, and end users to provide and process information in response to Incidents, Service Requests, Queries, and Escalations and meet the committed SLAs.

• Perform required action on all incoming requests or incidents within the agreed TAT & SLA and provide updates in the ITSM tool.

• Follow up on the existing tickets, escalate unsolved cases to the appropriate IT support team: Workplace, Server, Applications, or other Support teams, and ensure timely resolution.

• Manage personal and team backlog and perform daily ticket checks and backlog activities.

• Attend operational telephone conferences and meetings.

• Solve complicated cases from the team backlog.

• Monitor all critical network devices on a real-time basis & provide proactive support & prevent any high-severity incidents.

• Maintain, update & track all Network Devices (Global) asset registers periodically.

• Attend training and certifications as required to upgrade your skills and solve complicated issues

Minimum Requirements:

• Education: bachelor’s degree

• Experience: Minimum 12+ Years’ experience in the same domain

• Should be open to work from the office, three days a week

• Work Location: Koramangala -Bangalore