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Job type
Full-time
Benefits & Perks
– Health insurance
Benefits
Pulled from the full job description
– Health insurance
Full job description
Desktop/Capacity L2
Job ID: R0281046
Full/Part-Time: Full-time
Regular/Temporary: Regular
Listed: 2023-09-22
Location: Pune
Position Overview
Job Title: Desktop/Capacity L2
Location- Pune , India
Role Description
An experienced Desktop L2 will Manage and run production environments that deliver the Bank’s Desktop & VDI products at the L2 layer, The main tasks of the Desktop L2 are: monitoring and tracking activities, analysing issues,
supporting the resolution of issues and conflicts and preparing reports and meetings. The Desktop L2 has knowledge of and experience in all relevant tools used in the Service Management environment.
Overview
The Desktop L2 team provides the 2nd line support for the following production services: Incident, Problem, and Outage management, and Monitoring Operations for the Desktop OS, Remote Desktop, and Desktop Services platforms. The team is responsible for the end-to-end support for client and server issues, investigating service related Incidents for full RCA and remediation of VID infra related issues.
The Desktop L2 will work as part of the Desktop Service Operations team providing 2nd line operational support for the Bank’s Desktop & VDI Products and related applications and systems as well as supporting technologies including Ctirix, VMware, Nutanics, XenApp/XenDesktop technologies.
What we’ll offer you
As part of our flexible scheme, here are just some of the benefits that you’ll enjoy
– Best in class leave policy
– Gender neutral parental leaves
– 100% reimbursement under childcare assistance benefit (gender neutral)
– Sponsorship for Industry relevant certifications and education
– Employee Assistance Program for you and your family members
– Comprehensive Hospitalization Insurance for you and your dependents
– Accident and Term life Insurance
– Complementary Health screening for 35 yrs. and above
Your key responsibilities
– Knowledge of supporting large organizations in globally diverse locations
– Knowledge and experience of supporting and administrating enterprise level Windows devices and configuration and management systems
– Working experience in follow-the-sun level 2 support teams model
– Support Level 2 experience in Windows desktop operating systems
– The troubleshooting and resolution of issues with the NextGen VDI infrastructure, supporting services and dependencies
– Performing security administration tasks, such as certificate renewals, on a periodic basis in line with agreed service levels
– Performing disaster recovery testing on a periodic basis in line with agreed service levels
– Patching, maintenance and remediation on the Windows Desktop environment and supporting services
– Providing efficient, effective and timely support to compliance and legal on surveillance activities and data discovery requests and investigations
– Ensuring production installations of the platforms and additional components are compliant with the Bank’s information security standards
– Understand and manage capacity requirements for large Virtual infra setups.
– Vendor interactions and governance
– Perform individual analysis of large infra setups and porivde possible solutions in identified bottlenecks.
Your skills and experience
Minimum of 7 years’ experience as an Associate/Engineer specializing in Windows, Automation and Virtual infrastructure in an Enterprise environment. Financial services sector experience beneficial.
Demonstrable experience in upgrading, installing, configuring and supporting some or all of the technologies employed within Deutsche Bank’s nextGen VDI and Cloud strategy, including:
– NextGen Platform on HCI (Hyperconverged Infrastructure)
– Citrix
– VMware
– Nutanics
– Windows Operating Systems
– Demonstrable experience in playing leading role in a global level 3 or similar team and working within an ITIL/Agile or similar process.
– Demonstratable experience administrating a Windows Operating system environment
– Strong career interest with a focus on professional improvement focused on NextGen VDI and Hyperconverged Infrastructure.
– Comfortable working in a team with a diverse skill set, location and culture across different countries.
– Must be adaptable and quickly understand the new technologies / emerging markets.
– Excellent communication skills, with the ability to listen, understand and present clear solutions to problems.
– Well versed with MS excel and should having knowledge of data analysis/ data visulisation tools.
– Proven track record in problem solving, within a medium to large enterprise environment.
– The candidate will operate within a team for supporting the Global On-Call rota, facilitate
– weekend changes, and remote support where required.
Technical Skills – beneficial:
– Understanding of monitoring systems (Citrix DD, Systrack, Splunk, Geneos etc)
– Knowledge in Active Directory, DNS, DHCP, File and Print servers
– Diverse technical background with experience on multiple technologies including VMware, Citirx, VDI, SCCM, MS Intune, zScalar
– Windows Client OS administration
– Broad knowledge of Microsoft products and technologies and their integration with respective services
– Good to have knowledge in MS SQL and other database Administration
– Experience with MS excel and should having knowledge of data analysis/ data visulisation tools.
– Understanding of the how software licences work on large enterprise.
– Any exposure to the Automation tools will be welcomed (Power Automate)
General skills:
– Enterprise level experience.
– Building on a very strong technical knowledge in the aforementioned areas, the candidate must have strong support/troubleshooting skills, operate on their own accord, and work together in a global team with a strong worth ethic and communication skills.
– Preferable Banking experience.
Education/ Qualifications
– Educated to Bachelor’s degree level in Computer Science, or a related discipline,
from an accredited college or university or equivalent experience and certifications
– Preferably hold Microsoft and cloud certifications in relevant technologies
– Consider MS certifications MCSA, MS Azure, GCP, Networking related certifications
How we’ll support you
– Training and development to help you excel in your career
– Coaching and support from experts in your team
– A culture of continuous learning to aid progression
– A range of flexible benefits that you can tailor to suit your needs
About us and our teams
Please visit our company website for further information:
https://www.db.com/company/company.htm
Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.
We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.
Visit Inside Deutsche Bank to discover more about the culture of Deutsche Bank including Diversity, Equity & Inclusion, Leadership, Learning, Future of Work and more besides.
▶️ Desktop/Capacity
🖊️ Deutsche Bank
📍 Pune
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