Role
The Salesforce Business Analyst is responsible for analyzing business processes, identifying requirements, and translating them into functional specifications for Salesforce implementations and customizations. They act as a bridge between the business stakeholders and the technical team, ensuring that the Salesforce solution aligns with the organization’s goals and objectives.
Responsibilities
– Gather and document business requirements through interviews, workshops, and process mapping.
– Analyze existing business processes and identify areas for improvement or automation.
– Collaborate with stakeholders, subject matter experts, and the technical team to define solutions.
– Create functional specifications, user stories,
and process flows for Salesforce customizations.
– Participate in the design and testing phases to ensure requirements are met.
– Provide training and support to end-users on new Salesforce features or processes.
– Continuously monitor and improve the Salesforce solution to meet evolving business needs.
Skills: stakeholder collaboration,training,continuous improvement,testing,process mapping,user stories,design,requirements gathering,business analysis,salesforce,business requirements,process flows,documentation,requirement specifications,functional specifications
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▶️ Salesforce Business Analyst
🖊️ delaPlex
📍 Gurugram
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