Job Name : Team Lead
Salary : 22000 – 24000 a Months
Exp: 0 – 2 years
Company Name : DBS Bank
Location : Remote
Qualification : Graduation
Language : English/Hindi
Job Info –
- CBG:
As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you. - Drive acquisition of quality Treasures, Mass Market and emerging affluent profile clients through online and digital acquisition channels while partnering with existing and new DBS branches.
- Ensuring effective coverage and engagement of the team with clients to retain and developing sustainable relationships while increasing wallet share to upgrade the client segments in the Wealth continuum.
- Working closely with digi Bank Retail Banking team, Corporate Employee Preposition (CEP), Small & Medium Enterprises (SME) and other segments for the VRM vertical to acquire clients, entrench client relationships and increase combined AUM with the Bank to upgrade clients to Treasures,
- Help the team identify customer financial and other banking needs and coordinate with respective Product / Wealth Specialists across Cluster locations to facilitate transactions wherever felt appropriate.
- Accountable for achieving monthly & annual Acquisition, Liability Book and Fee Income targets for the vertical.
- Monitor the call flow, call volumes and the quality of conversations for effective engagement.
- Ensure timely updation of lead / customer engagements in the CRM system.
- Aid the team of VRMs in their problem areas such as objection handling, product features , product positioning , need analysis , probing , listening etc.
- Identify training gaps for the team and communicate the same to the Head -VRM and CBG Head -Wealth Management for timely training interventions
- Manage the team of VRMs for ensuring achievement of business and customer satisfaction objectives
- To ensure effective and efficient on-boarding, client coverage and client economics of the team members
- Ensure timely investment and insurance portfolio reviews by VRMs partnering with Investment / Insurance / Wealth specialists in Cluster locations.
- Establish relationships with key acquiring channels such as SME / CEP/IBG/ DBS Experience Centres or business influencers for partnering in hand holding DBS India clients in the Wealth Continuum.
- Ensure service delivery of these clients by ensuring appropriate workflows and processes including digital on-boarding, upgrades, Scan / E-mail based wealth transactions, doorstep banking services, digital and remote account maintenance (Re-KYC / Risk Reviews etc.
- Monitor and review business performance and apply intervention strategies to ensure achievement and sustenance of business growth
- Ensure each VRM maintains and updates the CRM on the status of the leads and clients
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