Compucom Looking for Service Desk Tech-1 at Pune, Maharashtra, India Full Time

Compucom is a proven leader in managed IT services, providing secure, innovative, and sustainable digital workplace solutions that connect people, technology, and the edge with a seamless experience. Headquartered in the US, Compucom delivers workplace services worldwide with over 70,000 technical certifications and decades of expertise.

Role Description

This is a full-time on-site role for a Service Desk Tech-1 located in Pune. As a Service Desk Tech-1, you will be responsible for day-to-day tasks such as maintenance and repair, troubleshooting, field service, customer service, and maintenance. You will provide technical support to customers, resolve issues related to hardware and software, and escalate issues when needed.

Qualifications

• Experience in maintenance and repair of hardware, software, and peripherals
• Excellent troubleshooting skills and ability to provide field service
• Strong customer service skills and a customer-oriented attitude
• Ability to prioritize tasks and work under pressure
• Basic knowledge of networking, operating systems, and software applications
• Excellent communication skills and ability to work collaboratively with different teams
• Experience in working with Service Management Systems and ticket management tools
• A Bachelor’s degree or certification in Information Technology, Computer Science, or related field is preferred