Buckman Looking for Senior IT Specialist at Chennai, Tamil Nadu, India Full Time

Description

Senior IT Specialist

Location: Chennai, India

Required Language: English

Employment Type: Full-Time

Seniority Level: Associate

Travel Mode: Moderate

About Us

Buckman is a privately held, global specialty chemical company with headquarters in Memphis, TN, USA, committed to safeguarding the environment, maintaining safety in the workplace, and promoting sustainable development. Buckman works proactively and collaboratively with its worldwide customers in pulp, paper, leather, and water treatment to deliver exceptional service and innovative specialty chemical solutions to help boost productivity, reduce risk, improve product quality, and provide a measurable return on investment. Buckman is in the middle of a digital transformation of its businesses and is focused on building the capabilities and tools in support this.

Purpose

An information technology specialist job description typically includes the ability to provide 24/7 support. An IT support specialist must always be available to offer the necessary support to the employees. It can be both internal and external assistance and also work with vendors to understand what the most suitable systems for their organization would be. As information technology continues to transform exponentially, it is necessary for specialists to assess how these advancements would help their clients or organizations.

Qualifications & Experience

 Bachelor’s degree in IT or related area.

 8 years or more of IT helpdesk experience in a multi-national corporation with exposure to the APAC region

Skills

 English language skills are essential

 Good communication skills and a customer engagement orientation

 Delivering IT solutions to meet Buckman’s business objectives

 Pro-active approach with an affinity for precision and “closing out” and not shy to take the initiative

 Intrigued by and enjoy tackling and resolving IT challenges

 Strong planning, organizing and project management skills

 Analytical mindset

 Strong Team player

 Cross-cultural awareness and sensitivity

 Excellent stakeholder management skills

Technical Skills

 Windows 10 or later

 In-depth knowledge of various operating systems (Android, IOS)

 Office 365, configuration and licensing

 Collaboration tools such as Microsoft Teams, Sharepoint, etc

 Mobile devices and mobile device applications (PowerApps)

 Antivirus software such as Trend Micro, Windows Defender etc

 Servers and storage, Hyper-V

 TCP/IP, networking, firewalls, switching, Wi-Fi

 Cohesity Backup software

 SQL Server

 Azure and other cloud platforms

 Internet of Things

Accountabilities

 IT Helpdesk ticket resolution

 IT fleet (Laptops, Desktops, Network equipment, and other IT equipment) management

 IT system uptime and maintenance

 New associates IT onboarding and IT training

 Monitor security threats and alerts and ensure systems are adequately protected

 IT Vendor management

 Work on a variety of IT projects, both local and global

 Identifying and reporting problems and/or new ideas

 Identifying areas where IT cost reductions and efficiency gains can be achieved and implemented

 Provide technical support, troubleshooting problems, and resolving issues for all computer systems, applications, and networks, including hardware, operating systems, and software

 Provide Optimal Helpdesk User Support (Service Levels & Compliances)

 Continuous and Smooth Functioning of our Business System and Network Infrastructure Key Performance Measurement: Zero downtime

 Maintain and administrate LAN infrastructure

 Perform capacity planning for computer systems to ensure adequate processing power for current users and future growth

 Conduct security audits to ensure that computer systems are secure from unauthorized access or attack

 Install, configure, test, and troubleshoot new applications, systems, or other technology components

 Implement new computer systems or improve existing systems based on business needs

Recommend upgrades and changes to existing computer systems to improve efficiency or productivity

 Manage and maintain the application integrity, availability of servers, backup data, virus protection system, email system, etc.