Cisco Technical Assistance Center (TAC) organization seeking a Customer Support Engineer –
Data Center Switching to join some of the industry’s brightest minds in developing, deploying
and supporting today’s most advanced Internet technologies.
In this role, you will collaborate with fellow Cisco TAC engineers to assist our partners,
customers, and account teams to independently troubleshoot & debug product problems. Our
engineers require analytical skills and technical knowledge to tackle product and network
problems of moderate to high complexity. You will effectively utilize moderate to complex lab
setups to recreate and solve problems. Lastly, you will act as a technical superstar and provide
support on a worldwide basis at a peer level.
We’re seeking team members that are trained in Data Center Switching products and
technologies. You will provide support for Nexus 9K, Nexus 7K, 3K, 5K/2K suite of switches
(both hardware and software).
Role & Responsibilities
while maintaining the highest levels of customer satisfaction.
Nexus switching platforms.
problems of moderate to high complexity.
Should be able to quickly resolve customer issues.
stakeholders – internal and external, and acts as focal point until the problem is
experience in related role, OR a technical Master s degree with 1 year of experience
Science, Information Technology or similar technical degree or related experience
knowledge in LAN Switching technologies.
The Internet of Everything is a phenomenon driving new opportunities for Cisco and it’s
transforming our customers’ businesses worldwide. We are pioneers and have been since the
early days of connectivity. Today, we are building teams that are expanding our technology
solutions in the mobile, cloud, security, IT, and big data spaces, including software and
consulting services. As Cisco delivers the network that powers the Internet, we are connecting
the unconnected. Imagine creating unprecedented disruption. Your revolutionary ideas will
impact everything from retail, healthcare, and entertainment, to public and private sectors, and
far beyond. Collaborate with like-minded innovators in a fun and flexible culture that has
earned Cisco global recognition as a Great Place To Work. With roughly 10 billion connected
things in the world now and over 50 billion estimated in the future, your career has exponential
possibilities at Cisco
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