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IT & Software
Channel Marketing Looking for Service Desk L1 at Gurgaon, Haryana, India Full Time
Job Details
- Candidate will be deployed on Service Desk under 12×7 support window.
- Support Window start at 08:00AMand end at 08:00PM
- Candidate will be rostered in 8 X 6 days shift between 08:00AM – 08:00PM
- Shift rotation will be applicable for all team members and a formal roster will be published.
- Candidate will have to login in call centre solution for taking the calls or will be deployed for email support as well.
- Candidate will support customer and customers customer through telephonic support or email support.
- Candidate will have to log the ticket and provide resolution to the users query or transfer the ticket to resolver group for resolution.
- Service desk reporting will be done by candidate.
This job is provided by Shine.com
