Job details
Benefits & Perks
Cell phone reimbursement
Job Type
Full-time
Regular / Permanent
Qualifications
– Bachelor’s (Preferred)
– Process trainer: 2 years (Preferred)
– total work: 2 years (Preferred)
– English (Preferred)
Benefits
Pulled from the full job description
Cell phone reimbursement
Full Job Description
Job Summary
Customer Service Trainer responsibilities include facilitating on-the-job coaching, developing educational material and organizing training sessions for new hires. If you’re familiar with teaching soft skills like negotiation and problem-solving, we’d like to meet you.
Responsibilities
– Develop digital and print educational material (e.g. videos and manuals)
– Organize classroom-style seminars about product features and sales techniques
– Conduct role-playing activities to develop interpersonal skills (e.g. negotiation, teamwork and conflict management)
– Identify individual and team skills gaps
– Schedule regular training sessions (e.g. monthly or quarterly)
– Ensure new hires take on basic sales training courses, including communication and troubleshooting skills
– Liaise with managers and encourage on-the-job coaching (e.g. how to handle difficult client cases)
– Coordinate mentorship programs for new customer service representatives
– Assess the impact of each educational course on staff performance and client satisfaction
– Maintain updated records of training curricula and material
Requirements
– Minimum 2 years of experience as a Customer Service Trainer or similar role
– Experience in sales or customer service positions is a plus
– Knowledge of Learning Management Software (LMS)
– Familiarity with interactive learning activities
– Excellent communication and presentation skills
– BSc degree in Education, Human Resources or relevant field
– Additional certification in training is a plus
Job Types: Full-time, Regular / Permanent
Benefits:
– Cell phone reimbursement
Schedule:
– Day shift
Supplemental pay types:
– Performance bonus
Ability to commute/relocate:
– Gharuan – 140413, Punjab: Reliably commute or planning to relocate before starting work (Required)
Education:
– Bachelor’s (Preferred)
Experience:
– Process trainer: 2 years (Preferred)
– total work: 2 years (Preferred)
Language:
– English (Preferred)
Speak with the employer
+91-XXXXXXXXXX
Hiring Insights
Hiring 2 candidates for this role
Job activity
Job Description Technical Lead – DevOps)· Must have 7 to 9 years hands-on experience in the field of DevSecOps· At...
Apply For This JobJob details Salary $45,000 – $55,000 a year job type full-time Benefits pulled from the full job description Health insurance...
Apply For This JobAchieving monthly sales targets by Promotion of Dental products to dentists,Distributors and chemist of the specified territory. Job Type: Full-time...
Apply For This JobJob details No matching job preferences Salary ₹25,000 – ₹33,000 a month Job type Full-time Shift and schedule Night shift...
Apply For This JobJob details Job type remote Benefits pulled from the full job description 401(k) 401(k) matching dental insurance flexible spending account...
Apply For This JobJob details No matching job preferences Job type Full-time Full Job Description SAP Retail(101477) 10-15 Years Full Time Jobs Market...
Apply For This Job