Capgemini Looking for Major Incident Manager at Bengaluru Full Time

Major incident Manager:

JD-

The Team Manager of Major Incidents is responsible for leading and managing a team of incident managers who are responsible for resolving major IT incidents. The team manager will work closely with the incident managers to identify, investigate, and resolve major incidents in a timely and effective manner. The team manager will also be responsible implementing incident management processes and procedures.

Willing to work in a 24/7 environment

Grade – D1

Responsibilities:

Lead and manage a team of incident managers Develop and implement incident management processes and procedures Identify, investigate,

and resolve major IT incidents Communicate incident status to stakeholders Work closely with Problem and Change Management Lead Monthly meetings with Stakeholders Reporting the data to senior leadership during Monthly Service Reviews Should have thorough understanding of ITIL processes Manage incident resources, including personnel, tools, and equipment Conduct post-incident reviews to identify lessons learned Train and mentor incident managers Stay up-to-date on the latest incident management trends and best practices Should participate in Continual Service Improvement Initiatives

Qualifications:

Bachelor’s degree in Computer Science, Information Technology, or a related field 12+ years of experience in IT operations, with at least 8 years of experience in incident management Experience leading and managing a team Excellent communication and interpersonal skills Strong problem-solving and analytical skills Ability to work independently and as part of a team Experience with incident management tools and methodologies, such as ITIL

Additional Preferred Qualifications:

Experience with cloud computing and virtualization technologies Experience with IT security Experience with IT governance and risk management

▶️ Major Incident Manager
🖊️ Capgemini
📍 Bengaluru