BZ CONSULTANCY Looking for Customer Success Associate at Mumbai Full Time

Job details

Salary

₹4,80,000 – ₹8,00,000 a year

Benefits & Perks

Paid sick time

Job Type

Full-time

Qualifications

– Bachelor’s (Preferred)

– Customer service: 1 year (Preferred)

– English (Preferred)

Benefits

Pulled from the full job description

Paid sick time

Full Job Description

Responsibilities:

– Develop and manage the relationship with the partners of the accounts in your portfolio.
– Be responsible for their performance, analysis of their main KPIs and constant growth.
– Conduct regular check-ins & business reviews with your customers to ensure consistent engagement.
– Build and maintain a strong commercial relationship with your customers, ensuring that Thrive remains the “go-to” platform for digital ordering in this sector.
– Understand and effectively communicate the company’s value proposition, technology offering, process and current partnerships.
– Communicate with Product and Engineering departments to find solutions for any customer bugs that could exist.
– Reporting to customers and proposing different action plans to grow the customer base.
– Follow up on churn accounts.

Job Type: Full-time

Salary: ₹480,000.00 – ₹800,000.00 per year

Benefits:

– Paid sick time

Schedule:

– Day shift

Supplemental pay types:

– Performance bonus

Education:

– Bachelor’s (Preferred)

Experience:

– Customer service: 1 year (Preferred)

Language:

– English (Preferred)

Speak with the employer
+91-XXXXXXXXXX

Hiring Insights

On-going need to fill this role

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