BT Group Looking for Team Leader Technical Management at Delhi, India Full Time

Job Req ID:

22576

Posting Date:

8 Sep 2023

Function:

Customer Service

Location:

Dundahera, Sector 21, Gurugram, India

Salary:

competitive

Why this job matters

The Network Engineering Professional supports the delivery of engineering activities that contributes client technical requirements, deploying optimal networking and connectivity solutions that enable clients and the enterprise to achieve their operational and business goals.

What You’ll Be Doing

1 – Supports the delivery of routine daily activities and is accountable for system design, build, testing, validation, maintenance, and ongoing support of all network infrastructure components.

2 – Assists the implementation of enhanced network technology that aligns to customers’ strategic direction for enterprise and remote site connectivity.

3 – Follows standards for global network infrastructure, including wireless, LAN and SD-WAN networks and connectivity.

• Supports the installation, testing, and setup of new network hardware both physical and virtual (firewalls, routers, switching, monitoring) hardware and software.
• Executes engineering efforts to ensue currency and supportability of networking technology.
• Collates data, reports and information supporting technology lifecycle planning, including contributing to the development of the technology roadmaps and Network Health Assessments.
• Organises material and data for documentation, knowledge transfer and training to successfully land new solutions into the support organisation.
• Undertakes activities that contribute to the implementation of core and cloud infrastructure security to manage risks and exposure.
• Supports in the implementation of ways to improve working processes within Network Engineering.

The Skills You’ll Need

Troubleshooting

Customer Service

Escalation Management

Continuous Improvement

Health & Safety

Network Delivery

Network Security

Network Testing

Network Configuration

Technical Documentation

Network Integration

Event Management

Network Implementation

Requirements Management

Incident Management

Our leadership standards

Looking in:

Leading inclusively

I inspire and build trust through self-awareness, honesty and integrity.

Owning outcomes

I take the right decisions that benefit the broader organisation.

Looking out:

Delivering for the customer

I execute brilliantly on clear priorities that add value to our customers and the wider business.

Commercially savvy

I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:

Growth mindset

I experiment and identify opportunities for growth for both myself and the organisation.

Building for the future

I build diverse future-ready teams where all individuals can be at their best.

About Us

BT is part of BT Group, along with EE, Openreach, and Plusnet.

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.

We value diversity and celebrate difference. As Philip Jansen, our CEO, says ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.

This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON’T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We’re committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you’re excited about this role but your past experience doesn’t align perfectly with every requirement on the Job Description, please apply anyway – you may just be the right candidate for this or other roles in our wider team.