Boeing Looking for Associate Desktop IT Support at Bengaluru, Karnataka, India Full Time

Job Description

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Overview

Boeing is the world’s largest (Per Boeing LinkedIn page) aerospace company and a leading provider of commercial airplanes, defense, space, and security systems, and global services. Building on a legacy of over a century of innovation and leadership, Boeing continues to lead the way in technology and innovation, customer delivery, and investment in its people and future growth of aerospace.

In India, Boeing has been a strong partner to the Indian aerospace and defense sectors for more than 75 years. People at Boeing have been supporting mission readiness and modernization of India’s defense forces, and enabling connected, safer, and smarter flying experiences, in the sky, in the seas, and in space.

Technology for today and tomorrow

The Boeing India Engineering & Technology Center (BIETC) is a 3000+ diverse engineering workforce that contributes to global aerospace growth. Our engineers deliver cutting-edge R&D, innovation, and high-quality engineering work in global markets, and leverage new-age technologies such as AI/ML, IIoT, Cloud, Model-Based Engineering, and Additive Manufacturing, shaping the future of aerospace.

People-driven culture

At Boeing, we believe creativity and innovation thrives when every employee is trusted, empowered, and has the flexibility to choose, grow, learn, and explore. We offer variable arrangements depending upon business and customer needs, and professional pursuits that offer greater flexibility in the way our people work.

We also believe that collaboration, frequent team engagements, and face-to-face meetings bring diverse perspectives and thoughts – enabling every voice to be heard and every perspective to be respected. No matter where or how our teammates work, we are committed to positively shaping people’s careers and being thoughtful about employee wellbeing.

At Boeing, we are inclusive, diverse, and transformative.

With us, you can create and contribute to what matters most in your career, community, country, and world. Join us in powering the progress of global aerospace.

Position Overview:

Workplace Solutions is seeking an Associate Desktop IT Support to join the Client Computing team at Bangalore, India to support Enterprise Desktop Order Fulfillment. As a member of the product delivery team, you will work with teammates and vendors to fulfill end user service requests, maintain computing and computer accessories lifecycle, and manage the order request system, and ensure customer requests meet strategic business objectives. The successful candidate will have strong interpersonal and organizational skills and be detail oriented.

Position Responsibilities:

• Monitor service request queue to ensure requests are assigned and worked to completion.
• Submit computing hardware orders as needed, including invoicing.
• Develop relationships with Business Success Leader (BSL) and vendors, acting as a liaison to ensure understanding between the teams.
• Collaborate with BSL to understand business processes, goals, and challenges to document, and prioritize their desktop computing needs.
• Facilitate effective communication between BSL and vendors, manage expectations, and ensure alignment of business goals to technical solutions.
• Assist in resolving help needed requests, processing changes requests, bug reporting and other related items
• Identify and resolve issues with requests and help to drive alternative customer solutions.
• Assist in the evaluation of non-standard software and hardware requests against business strategies, processes and policies for disposition

Basic Qualifications (Required Skills/Experience):

• Bachelor’s degree or higher
• 2+ years of experience working in customer service.
• 2+ years of experience working with ServiceNow or similar platform.
• 1+ years of experience working with suppliers or vendors.
• 1+ years of experience processing invoices.
• Ability to proactively develop relationships with individuals at all levels, internally and externally
• Experience analyzing data to draw business-relevant conclusions
• Experience gathering and translating business requirements into technical documentation
• Basic understanding of computing architecture
• Knowledge of software development lifecycle

Preferred Qualifications (Desired Skills/Experience):

• Knowledge of Scaled Agile Framework (SAFe) principles
• ITIL certification
• Bachelor’s degree or higher

Typical Education & Experience:

Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 5 or more years’ related work experience or an equivalent combination of education and experience (e.g. Master+4 years’ related work experience,5 years’ related work experience, etc.).

Relocation:

This position does offer relocation based on candidate eligibility within India.

Export Control Requirements: Not an export control position

Equal Opportunity Employer:

We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.

We have teams in more than 65 countries, and each person plays a role in helping us become one of the world’s most innovative, diverse and inclusive companies. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process.