Vaco Binary Semantics LLP Looking for Desktop Support Specialist at Ahmedabad, Gujarat, India Full Time

Position: Desktop Support Engineers with Application Support

Experience: 3 years to 5 years   

Location: Ahmedabad (Onsite)

Work type: 6 days working (Mon to Sat). Should also be open to work on Sunday’s in lieu of any other day off.

Shift: 9 am – 6 pm IST

Summary:

We are seeking a highly skilled Desktop Support Engineer with expertise in Application Support to join our IT team. The ideal candidate will be responsible for providing technical support, troubleshooting, and maintenance for desktop hardware, software, and applications. Additionally, this role involves providing specialized support for various applications used within the organization, ensuring they operate efficiently and effectively to meet business needs.

Responsibilities:

Desktop Support:

● Install, configure, and troubleshoot desktop hardware, software, and peripherals.

● Provide technical support to end-users regarding hardware and software issues.

● Perform routine maintenance tasks such as system updates, patches, and upgrades.

● Respond to help desk tickets and resolve technical issues in a timely manner.

● Ensure desktop systems are secure and up-to-date with antivirus software and security patches.

Application Support:

● Serve as a subject matter expert for various applications used within the organization.

● Provide technical support and troubleshooting for application-related issues.

● Install, configure, and update applications as required.

● Collaborate with software vendors to resolve complex application issues.

● Develop and maintain documentation related to application support processes and procedures.

User Training and Documentation:

● Conduct training sessions for end-users on how to use desktop applications effectively.

● Create user guides and documentation to assist end-users in troubleshooting common issues.

● Provide guidance and assistance to users on best practices for utilizing desktop applications.

Collaboration and Communication:

● Work closely with other IT teams to resolve escalated issues and implement solutions.

● Communicate effectively with end-users to understand their needs and requirements.

● Collaborate with stakeholders to assess the impact of application changes and updates.

Qualifications:

● Bachelor’s degree in Computer Science, Information Technology, or related field.

● Proven experience in desktop support, including hardware, software, and peripheral devices.

● Strong understanding of operating systems such as Windows and macOS.

● Proficiency in troubleshooting application issues and providing technical support.

● Experience with application deployment and configuration.

● Excellent communication and interpersonal skills.

● Ability to work independently and prioritize tasks effectively.

● Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or similar are a plus.